Intel® Server Board SE7520BD2 User Guide ® A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies/Products Order Number: C51518-007 Disclaimer ® Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel’s Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice. Intel server boards contain a number of high-density VLSI and power delivery components that need adequate airflow for cooling. Intel’s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions. Intel Corporation can not be held responsible if components fail or the server board does not operate correctly when used outside any of their published operating or non- operating limits. Intel, Intel Pentium, and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. * Other names and brands may be claimed as the property of others. Copyright © 2004 - 2005, Intel Corporation. All Rights Reserved ii Preface About this Manual ® Thank you for purchasing and using the Intel Server Board SE7520BD2. Six versions of this server board are available. These boards have the following product codes: ƒ Product code SE7520BD2 ƒ Product code SE7520BD2SCSI ƒ Product code SE7520BD2V ƒ Product code SE7520BD2SCSID2 ƒ Product code SE7520BD2VD2 ƒ Product code SE7520BD2SATAD2 This manual applies to each of these products. NOTES ✏ Most diagrams in this manual show product code SE7520BD2. Where necessary to complete a procedure, differences are noted. This manual is written for system technicians who are responsible for troubleshooting, upgrading, and repairing this server board. This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you may need, troubleshooting information, ® and instructions on how to add and replace components on the Intel Server Board SE7520BD2. For the latest version of this manual, refer to http://support.intel.com/support/motherboards/server/SE7520BD2/. Manual Organization ® Chapter 1 provides a brief overview of the Intel Server Board SE7520BD2. In this chapter, you will find a list of the server board features, photos of the product, and product diagrams to help you identify components and their locations. Chapter 2 provides instructions on adding and replacing components. Use this chapter for step-by- step instructions and diagrams for installing or replacing components such as the memory, processor, and the battery, among other components. Chapter 3 provides instructions on using the utilities that are shipped with the board or that may be required to update the system. This includes how to navigate through the BIOS Setup screens, how to perform a BIOS update, and how to reset the password or CMOS. Information about the specific BIOS settings and screens is available in the Intel® Server Board SE7520BD2 Technical Product Specification. Chapter 4 provides troubleshooting information. In this chapter, you will find BIOS error messages and POST code messages. You will also find suggestions for performing troubleshooting activities to identify the source of a problem. Intel® Server Board SE7520BD2 User Guide iii Preface Product Accessories ® These server boards are compatible with the following Intel Server Chassis: ® ƒ Intel Server Chassis SC5300 ® ƒ Intel Server Chassis SC5300 BRP ® ƒ Intel Server Chassis SC5300 LX ® ƒ Intel Entry Server Chassis SC5275-E ® ƒ Intel Entry Server Chassis SC5295-E DP ® ƒ Intel Entry Server Chassis SC5295-E BRP NOTES ✏ The server chassis support varies by the version of the server board. To make sure you have the right server board / chassis combination, see “Server Chassis”. You may need or want to purchase one or more of the following accessory items for your server: ƒ Processor ƒ Memory DIMM ƒ Hard drive ƒ Floppy drive/CD-ROM drive/DVD-ROM drive ƒ RAID controller ƒ Operating system For information about which accessories, memory, processors, and third-party hardware have been tested and can be used with your board, look for the Tested Hardware and Operating System List. For ordering information for the server board, check the Spares and Configuration Guide Document. Additional Information and Software If you need more information about this product or information about the accessories that can be used with this server board, use the following resources: For this information or software Obtain this document / software For in-depth technical information about this Intel® Server Board SE7520BD2 Technical Product Specification product, including BIOS settings and chipset information ® If you just received this product and need to Intel Server Board SE7520BD2 Quick Start User’s Guide install it located in the product box or to obtain a newer version, use this link: Quick Start User’s Guide. Accessories or other Intel server products Spares and Configuration Guide Document Hardware (peripheral boards, adapter cards) Tested Hardware and Operating System List and operating systems that have been tested with this product Chassis that have been tested with this Reference Chassis List product iv Preface Processors that have been tested with this Supported Processor List product DIMMs that have been tested with this Tested Memory List product To make sure your system falls within the Power Budget Tool allowed power budget ® For software to manage your Intel Server Intel® Server Management Software For firmware, BIOS updates, and drivers Download Finder To obtain the documents or software mentioned in the above table and for the latest product technical information, please go to: http://support.intel.com/support/motherboards/server/SE7520BD2 Safety Information Emissions Disclaimer To ensure EMC compliance with your local regional rules and regulations, the final configuration of your end system product may require additional EMC compliance testing. For more information please contact your local Intel Representative. See “Regulatory and Integration Information” for product safety compliance and EMC regulatory compliance information. This is an FCC Class A device. Integration of it into a Class B chassis does not result in a Class B device. Intended Uses This product was evaluated as Information Technology Equipment (ITE), which may be installed in offices, schools, computer rooms, and similar commercial type locations. The suitability of this product for other product categories and environments (such as: medical, industrial, telecommunications, NEBS, residential, alarm systems, test equipment, etc.), other than an ITE application, may require further evaluation EMC Testing Before computer integration, make sure that the chassis, power supply, and other modules have passed EMC testing using a server board with a microprocessor from the same family (or higher) and operating at the same (or higher) speed as the microprocessor used on this server board. Warnings Heed safety information: Before working with your server product, whether you are using this guide or any other resource as a reference, pay close attention to the safety instructions. You must adhere to the assembly instructions in this guide to ensure and maintain compliance with existing product certifications and approvals. Use only the described, regulated components specified in this guide. Use of other products / components will void the UL listing and other regulatory approvals of the product and will most likely result in noncompliance with product regulations in the region(s) in which the product is sold. v Preface System power on/off: The power button DOES NOT turn off the system AC power. To remove power from system, you must unplug the AC power cord from the wall outlet. Make sure the AC power cord is unplugged before you open the chassis, add, or remove any components. Hazardous conditions, devices and cables: Hazardous electrical conditions may be present on power, telephone, and communication cables. Turn off the server and disconnect the power cord, telecommunications systems, networks, and modems attached to the server before opening it. Otherwise, personal injury or equipment damage can result. Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts. ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to ESD. Hold boards only by their edges. After removing a board from its protective wrapper or from the server, place the board component side up on a grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface. Installing or removing jumpers: A jumper is a small plastic encased conductor that slips over two jumper pins. Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers. If your jumpers do not have such a tab, take care when using needle nosed pliers to remove or install a jumper; grip the narrow sides of the jumper with the pliers, never the wide sides. Gripping the wide sides can damage the contacts inside the jumper, causing intermittent problems with the function controlled by that jumper. Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the stake pins on the board. Safety Cautions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Deployment CD and/or at http://support.intel.com/support/motherboards/server/sb/CS-010770.htm Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warn- und Sicherheitshinweise in diesem Dokument, bevor Sie eine der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel-Serverplatinen und -Servergehäusen auf der Ressourcen-CD oder unter http://support.intel.com/support/motherboards/server/sb/CS-010770.htm vi Preface 要安全指导 在执行任何指令之前，请阅读本文档中的所有注意事项及安全声明。参 见 Resource CD （资源光盘） 和/或 http://support.intel.com/support/motherboards/server/sb/CS-010770.htm 上的 Intel Server Boards and Server Chassis Safety Information （《 Intel 服务器主板与服务器机箱安全信息》）。 Consignes de sécurité Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction. Consultez Intel Server Boards and Server Chassis Safety Information sur le CD Resource CD ou bien rendez-vous sur le site http://support.intel.com/support/motherboards/server/sb/CS-010770.htm Instrucciones de seguridad importantes Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en el CD Resource y/o en http://support.intel.com/support/motherboards/server/sb/CS-010770.htm AVVERTENZA: Italiano PASSI DI SICUREZZA: Qualora si rimuovano le coperture del telaio per accedere all’interno del sistema, seguire i seguenti passi: 1. Spegnere tutti i dispositivi periferici collegati al sistema. 2. Spegnere il sistema, usando il pulsante spento/acceso dell’interruttore del sistema. 3. Togliere tutte le spine dei cavi del sistema dalle prese elettriche. 4. Identificare e sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese installate sul retro del sistema. 5. Qualora si tocchino i componenti, proteggersi dallo scarico elettrostatico (SES), portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio del sistema – qualsiasi superficie non dipinta – . 6. Non far operare il sistema quando il telaio è senza le coperture. Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore potrebbero essere surriscaldati. Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione. vii Preface viii Contents 1 Server Board Features................................................................................. 13 Connector and Header Locations .........................................................................................18 Product Codes SE7520BD2, SE7520BD2SCSI, SE7520BD2V ..................................18 Product Codes SE7520BD2SCSID2, SE7520BD2VD2, SE7520BD2SATAD2 ...........20 Configuration Jumpers..........................................................................................................22 Back Panel Connectors.........................................................................................................23 Hardware Requirements .......................................................................................................24 Server Chassis.............................................................................................................24 Processor .....................................................................................................................24 Memory .......................................................................................................................25 2 Hardware Installations and Upgrades........................................................ 28 Before You Begin..................................................................................................................28 Tools and Supplies Needed..................................................................................................28 Installing and Removing Memory..........................................................................................28 Installing DIMMs...........................................................................................................29 Removing DIMMs.........................................................................................................30 Installing or Replacing the Processor....................................................................................30 Installing the Processor................................................................................................31 Removing a Processor.................................................................................................34 Installing or Removing a PCI Card........................................................................................34 Replacing the Backup Battery...............................................................................................35 3 Server Utilities .............................................................................................. 37 Using the BIOS Setup Utility .................................................................................................37 Starting Setup ..............................................................................................................37 If You Cannot Access Setup ........................................................................................37 Setup Menus ................................................................................................................37 Upgrading the BIOS..............................................................................................................39 Preparing for the Upgrade............................................................................................39 Preparing Media and Performing the BIOS Upgrade...................................................40 Crisis Recovery Diskette ..............................................................................................41 Recovering the BIOS ............................................................................................................42 Recovering the BIOS with the Crisis Recovery Diskette..............................................42 Clearing the Password..........................................................................................................44 Clearing the CMOS...............................................................................................................45 4 Troubleshooting ........................................................................................... 46 Resetting the System............................................................................................................46 Problems following Initial System Installation .......................................................................46 First Steps Checklist.....................................................................................................46 Hardware Diagnostic Testing................................................................................................47 Confirming Loading of the Operating System ..............................................................48 Specific Problems and Corrective Actions ............................................................................48 Power Light Does Not Light..........................................................................................48 Intel® Server Board SE7520BD2 User Guide ix Contents No Characters Appear on Screen ................................................................................49 Characters Are Distorted or Incorrect...........................................................................50 System Cooling Fans Do Not Rotate Properly.............................................................50 Diskette Drive Activity Light Does Not Light.................................................................50 CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ...............................51 Cannot Connect to a Server.........................................................................................51 Problems with Network.................................................................................................51 System Boots when Installing PCI Card.......................................................................52 Problems with Newly Installed Application Software....................................................52 Problems with Application Software that Ran Correctly Earlier....................................52 Devices are not Recognized under Device Manager (Windows* Operating System)..53 Hard Drive(s) Are Not Recognized...............................................................................53 Bootable CD-ROM Is Not Detected..............................................................................53 LED Information ....................................................................................................................53 BIOS POST Beep Codes......................................................................................................54 Boot Block Error Beep Codes ......................................................................................54 POST Error Beep Codes..............................................................................................54 Regulatory and Compliance Information........................................................ 56 Product Regulatory Compliance ...........................................................................................56 Product Safety Compliance..........................................................................................56 Product EMC Compliance – Class A Compliance........................................................56 Certifications/Registrations/Declarations......................................................................57 Product Regulatory Compliance Markings...................................................................57 Electromagnetic Compatibility Notices..................................................................................58 FCC (USA) ...................................................................................................................58 Industry Canada (ICES-003)........................................................................................59 Europe (CE Declaration of Conformity)........................................................................59 Taiwan Declaration of Conformity (BSMI)....................................................................59 Korean Compliance (RRL) ...........................................................................................59 Getting Help ....................................................................................................... 60 ® Intel Server Issue Report Form....................................................................... 62 x Contents Figures ® Figure 1. Intel Server Board SE7520BD2 ................................................................................13 Figure 2. Product Codes SE7520BD2, SE7520BD2SCSI, and SE7520BD2V Connector and Header Locations.................................................................................................................19 Figure 3. Product Codes SE7520BD2SCSID2, SE7520BD2VD2, and SE7520BD2SATAD2 Connector and Header Locations........................................................................................21 Figure 4. Configuration Jumper Location....................................................................................22 Figure 5. Back Panel Connectors ...............................................................................................23 Figure 6. Installing Memory.........................................................................................................29 Figure 7. Opening Socket Lever .................................................................................................31 Figure 8. Inserting Processor......................................................................................................31 Figure 9. Closing Socket Lever...................................................................................................32 Figure 10. Installing the Heat Sink ..............................................................................................33 Figure 11. Replacing the Backup Battery ...................................................................................36 Figure 12. Recovery Boot Jumper ..............................................................................................43 Figure 13. Password Clear Jumper ............................................................................................44 Figure 14. Clear CMOS Jumper .................................................................................................45 Tables Table 1. Server Board Varieties..................................................................................................14 Table 2. Server Board Features..................................................................................................17 Table 3. Configuration Jumpers..................................................................................................22 Table 4. NIC LEDs ......................................................................................................................23 Table 5. Intel® Server Chassis Supported for each Server Board SE7520BD2 Product Code..24 Table 6. Keyboard Commands ...................................................................................................38 Table 7. Boot Block Error Beep Codes .......................................................................................54 Table 8. POST Error Beep Codes ..............................................................................................54 Table 9. BIOS Beep Codes.........................................................................................................55 Table 10. Product Certification Markings ....................................................................................57 xi Contents xii 1 Server Board Features ® This chapter briefly describes the main features of the Intel Server Board SE7520BD2, provides a photograph of the product, a list of the server board features, and diagrams showing the location of important components and connections on the server board. ® Figure 1. Intel Server Board SE7520BD2 Six product codes for the Server Board SE7520BD2 are available. The following table provides an overview of the differences between them, by product code. Intel® Server Board SE7520BD2 User Guide 13 Server Board Features Table 1. Server Board Varieties Product Code Memory PCI SCSI SATA USB Connections Product code Six DIMM sockets One PCI Express* x8 N/A Dual serial ATA Five: SE7520BD2 channels with support DDR 266/333 One PCI Express x4 - Three at rear of for RAID 0 and 1. board 72-bit, 184-pin DIMMs One PCI-X* 133MHz One IDE connector - Two at front of Supported DIMM sizes: 256 Two PCI-X 100MHz supporting two board MB, 512 MB, 1 GB, 2 GB, 4 One PCI 32-bit / 33MHz 5V ATA/100 IDE GB channels. 24 GB Maximum (when 4 GB DIMMs are available) Dual channel architecture Memory Mirroring Memory Sparing Product code Eight DIMM sockets One PCI Express* x8 N/A Dual serial ATA Four: SE7520BD2SATAD2 channels with support DDR2-400 One PCI Express x4 - Two at rear of for RAID 0 and 1. board 240-pin ECC Registered One PCI-X* 133MHz One IDE connector DIMMs - Two at front of Two PCI-X 100MHz supporting two board Supported DIMM sizes: 256 One PCI 32-bit / 33MHz 5V ATA/100 IDE MB, 512 MB, 1 GB, 2 GB channels. 16 GB Maximum Dual channel architecture Memory Mirroring Memory Sparing Continued 14 Server Board Features Table 1. Server Board Varieties (continued) Product Code Memory PCI SCSI SATA USB Connections Product code Six DIMM sockets One PCI Express* x8 Two Ultra- Dual serial ATA Five: SE7520BD2SCSI 320/LVD channels with support DDR 266/333 One PCI Express x4 - Three at rear of channels via the for RAID 0 and 1. board 72-bit, 184-pin DIMMs One PCI-X* 133MHz LSI* 53C1030 One IDE connector - Two at front of Supported DIMM sizes: Two PCI-X 100MHz SCSI controller supporting two board 256MB, 512MB, 1GB, 2GB, One PCI 32-bit / 33MHz 5V ATA/100 IDE 4GB channels. 24 GB Maximum (when 4GB DIMMs are available) Dual channel architecture Memory Mirroring Memory Sparing Product code Eight DIMM sockets One PCI Express* x8 Two Ultra- Dual serial ATA Four: SE7520BD2SCSID2 320/LVD channels with support DDR2-400 One PCI Express x4 - Two at rear of channels via the for RAID 0 and 1. board 240-pin ECC Registered One PCI-X* 133MHz LSI 53C1030 One IDE connector DIMMs - Two at front of Two PCI-X 100MHz SCSI controller supporting two board Supported DIMM sizes: 256 One PCI 32-bit / 33MHz 5V ATA/100 IDE MB, 512 MB, 1 GB, 2 GB channels. 16 GB Maximum Dual channel architecture Memory Mirroring Memory Sparing Continued 15 Server Board Features Table 1. Server Board Varieties (continued) Product Code Memory PCI SCSI SATA USB Connections Product code Six DIMM sockets One PCI Express x4 One Ultra- Dual serial ATA Four: SE7520BD2V 320/LVD channel channels with support DDR 266/333 One PCI-X 133MHz - Two at rear of via either the LSI* for RAID 0 and 1. board 72-bit, 184-pin DIMMs Two PCI-X 100MHz 53C1020 or LSI* One IDE connector - Two at front of Supported DIMM sizes: One PCI 32-bit / 33MHz 5V 53C1020A SCSI supporting two board 256MB, 512MB, 1GB, 2GB, controller ATA/100 IDE 4GB channels. 24 GB Maximum (when 4 GB DIMMs are available) Dual channel architecture Memory Mirroring Memory Sparing Product code Eight DIMM sockets One PCI Express x4 One Ultra- Dual serial ATA Four: SE7520BD2VD2 320/LVD channel channels with support DDR2-400 One PCI-X 133MHz - Two at rear of via either the LSI for RAID 0 and 1. board 240-pin ECC Registered Two PCI-X 100MHz 53C1020 or LSI One IDE connector DIMMs - Two at front of One PCI 32-bit / 33MHz 5V 53C1020A SCSI supporting two board Supported DIMM sizes: 256 controller ATA/100 IDE MB, 512 MB, 1 GB, 2 GB channels. 16 GB Maximum Dual channel architecture Memory Mirroring Memory Sparing 16 Server Board Features Table 2 summarizes the major features of the server board. See Table 1 for additional information. Table 2. Server Board Features Feature Description ® Processors Up to two Intel Xeon™ processors with an FC-mPGA4 using Socket 604, and an 800-MHz Front Side Bus (FSB) Memory See Table 1 ® Chipset Intel E7520 chipset: ƒ Supports 800 MHz Front Side Bus (FSB) ® ƒ Intel E7520 Memory Controller Hub (MCH) ® ƒ Intel 6700PXH 64-bit PCI Hub ® ƒ Intel 82801ER I/O Controller Hub5 (ICH-5R) I/O Control Super I/O controller chip that provides: ƒ Two stacked and interchangeable PS/2 compatible keyboard/mouse ports ƒ USB ports: See Table 1 ƒ One external serial port on the rear I/O port area (Serial A) ƒ One serial port header to provide a second, optional serial port (Serial B) ƒ One IDE connector supporting up to two ATA-100 compatible devices ƒ One standard floppy drive interface ƒ Integrated on-board ATI Rage* XL SVGA video controller. Video ƒ 8 MB SDRAM video memory ƒ SVGA video port ƒ Two serial ATA 150 ports Hard Disk Drive ƒ Support for entry-level RAID functionality (LSI* Logic integrated mirroring and integrated striping) ƒ See Table 1 LAN ƒ Dual integrated 10/100/1000 MB on-board Ethernet connectors One Marvell* 88E8050 10/100/1000 LAN ® One Intel 82541PI 10/100/1000 LAN Expansion Slots Six full-length, full-height PCI expansion slots. ƒ Slot 1 and Slot 2: PCI-X* 64-bit/100 MHz ƒ Slot 3: PCI 32-bit/33MHz ƒ Slot 4: PCI Express* x8 with x4 speeds ƒ Slot 5: PCI Express x8 (not on product codes SE7520BD2V and SE7520BD2VD2) ƒ Slot 6: PCI-X* 64-bit/133-MHz ƒ Six multi-speed system fan headers. Fans ƒ Two single-speed CPU fan headers. Server Management ƒ National Semiconductor* PC87431M controller to provide monitoring, alerting and logging of critical sensor information. ® ƒ Intel Light-Guided Diagnostics on critical FRU devices, such as processors, memory, and power (not on product codes SE7520BD2V and SE7520BD2VD2) ® ƒ Custom front panel LCD connectors for use with the Intel Local Control Panel ® ƒ Intel Management Module Professional or Advanced ƒ SSI-EEB3.5 compliant form factor Form Factor ƒ Board size 12 inches by 13 inches 17 Server Board Features Connector and Header Locations Product Codes SE7520BD2, SE7520BD2SCSI, SE7520BD2V G L A B C D E F H I J K M N TT O P SS RR QQ Q PP R OO NN MM LL CPU 2 CPU 1 KK JJ II HH GG FF DD BB Z X W EE AA V U T S CC Y TP00718 18 Server Board Features A Chassis Intrusion P CPU Power Connector GG SATA A1 B, Left PCI-X* 100 Slot Q DIMM Sockets HH HSBP B B, Right PCI-X 100 Slot (MROMB) R CPU 1 Fan Header II Front Panel Connector C Super I/O S CPU 1 JJ SCSI Channel A D PCI Slot 32/33 T CPU 2 KK System Fan 1 (3-pin) ® E ATI* Rage XL Graphics Controller U Intel Management Module LL System Fan 3 (6-pin) Connector F, Left x8 (x4speed) PCI-Express* Slot V IDE Connector MM System Fan 4 (6-pin) F, Right x8 PCI-Express Slot W Floppy Connector NN OEM RMC ® G Intel 82541P1 (10/100/1000) X System Fan 2 (3-pin) OO ICH5R H PCI-X 133 Slot Y System Fan 2 (2-pin) PP SCSI Channel B I Battery Z System Fan 1 (2-pin) QQ LSI* 53C1030 SCSI Controller J ICMB Connector AA HSBP A RR CPU 2 Fan Header K System Fan 5 BB Front Panel USB SS MCH L System Fan 6 CC Front Panel LCP TT PHX M System I/O Connectors DD IPMB UU Serial B Header N Auxiliary Power Connector EE SATA A2 O Main Power Connector FF Speaker Note: F, Right (x8 PCI Express), NN (OEM RMC), and PP (SCSI Channel B) are not available on product codes SE7520BD2V. QQ (LSI* 53C1030 SCSI Controller) is not available on product code SE7520BD2. Figure 2. Product Codes SE7520BD2, SE7520BD2SCSI, and SE7520BD2V Connector and Header Locations 19 Server Board Features Product Codes SE7520BD2SCSID2, SE7520BD2VD2, SE7520BD2SATAD2 G L A B C D E F H I J K M N TT O P SS RR O QQ Q PP R OO NN MM LL CPU 2 CPU 1 KK JJ II HH GG FF DD BB Z X W EE AA V U T S CC Y TP01688 20 Server Board Features A Chassis Intrusion P CPU Power Connector GG SATA A1 B, Left PCI-X* 100 Slot Q DIMM Sockets HH HSBP B B, Right PCI-X 100 Slot (MROMB) R CPU 1 Fan Header II Front Panel Connector C Super I/O S CPU 1 JJ SCSI Channel A D PCI Slot 32/33 T CPU 2 KK System Fan 1 (3-pin) ® E ATI* Rage XL Graphics Controller U Intel Management LL System Fan 3 (6-pin) Module Connector F, Left x8 (x4speed) PCI-Express* Slot V IDE Connector MM System Fan 4 (6-pin) F, Right x8 PCI-Express Slot W Floppy Connector NN OEM RMC ® G Intel 82541P1 (10/100/1000) X System Fan 2 (3-pin) OO ICH5R H PCI-X 133 Slot Y System Fan 2 (2-pin) PP SCSI Channel B I Battery Z System Fan 1 (2-pin) QQ LSI* 53C1030 SCSI Controller J ICMB Connector AA HSBP A RR CPU 2 Fan Header K System Fan 5 BB Front Panel USB SS MCH L System Fan 6 CC Front Panel LCP TT PHX M System I/O Connectors DD IPMB UU Serial B Header N Auxiliary Power Connector EE SATA A2 O Main Power Connector FF Speaker Note: F, Right (x8 PCI Express), NN (OEM RMC), and PP (SCSI Channel B) are not available on product codes SE7520BD2VD2. QQ (LSI* 53C1030 SCSI Controller) is not available on product code SE7520BD2SATAD2. Figure 3. Product Codes SE7520BD2SCSID2, SE7520BD2VD2, and SE7520BD2SATAD2 Connector and Header Locations 21 Server Board Features Configuration Jumpers BIOS SEL Normal Bank 0 3 J1B1 RECOVERY BOOT J4H1 CMOS FRB CLR HALT 3 3 J2H1 J4H3 J4H2 PASSWORD CLEAR TP00723 Figure 4. Configuration Jumper Location Table 3. Configuration Jumpers Jumper Name Pins What happens at system reset… CMOS Clear 1-2 BMC Control: These pins should be jumpered for normal operation. (J2H1) 2-3 Force Erase: If these pins are jumpered, the CMOS settings will be cleared on the next reset. These pins should not be jumpered for normal operation. Password Clear OFF Protect: These pins should not be jumpered for normal operation. (J4H3) ON Erase: If these pins are jumpered, administrator and user passwords will be cleared on the next reset. These pins should not be jumpered for normal operation. BIOS Recovery OFF Normal Boot: These pins should not be jumpered for normal operation (J4H1) ON Recovery Boot: If these pins are jumpered, the system will attempt to recover the BIOS by loading the BIOS code into the flash device from a floppy disk. This jumper is typically used when the BIOS has become corrupted. These pins should not be jumpered for normal operation. 22 Server Board Features Back Panel Connectors F D H A B C E G I TP00719 A USB3 (see note)* D Mouse G Video B USB2 E Keyboard H NIC1 (Management port) C USB1 F Serial A I NIC2 Note: USB3 is available only on product codes SE7520BD2 and SE7520BD2SCSI Figure 5. Back Panel Connectors ® The NIC LEDs at the right and left of the NICs provide the following information. See the Intel Server Board SE7520BD2 Technical Product Specification for POST code errors. Table 4. NIC LEDs LED LED State Description Off No network connection is in place Left LED Solid Green Network connection is in place Blinking Green Transmit/receive activity Off 10 Mbps connection (if left LED is on or blinking) Right LED Solid Green 100 Mbps connection Solid Amber 1000 Mbps connection 23 Server Board Features Hardware Requirements To avoid integration difficulties and possible board damage, your system must meet the requirements outlined below. For a list of qualified components, see the links under “Additional Information and Software”. Server Chassis The following table shows the product codes for the Server Board SE7520BD2 and the product codes for the Intel Server Chassis into which the various versions of the board can be installed. If you are using a non-Intel chassis, see your chassis documentation for support information. ® Table 5. Intel Server Chassis Supported for each Server Board SE7520BD2 Product Code SC5275E SC5300 SC5300BRP SC5300LX SC5295DP SC5295BRP SE7520BD2 Supported Supported Supported Supported Not Not supported supported SE7520BD2SCSI Supported Supported Supported Supported Not Not supported supported SE7520BD2V Supported Supported Supported Supported Not Not supported supported SE7520BD2SATAD2 Supported Supported Supported Supported Supported Supported SE7520BD2SCSID2 Supported Supported Supported Supported Supported Supported SE7520BD2VD2 Supported Supported Supported Supported Supported Supported Processor ® ® The Intel Server Board SE7520BD2 (all product codes) supports up to two Intel Xeon™ processors with an FC-mPGA4 using Socket 604, and an 800-MHz Front Side Bus (FSB) with frequencies starting at 2.8 GHz using the 90-nanometer technology. Previous generations of the ® Intel Xeon™ processors are not supported. When two processors are installed, both must be of identical revision, core voltage, cache size, and bus/core speed. When a single processor is installed, it must be in the socket labeled CPU1. For a link to the complete list of supported processors, see: http://support.intel.com/support/motherboards/server/se7520bd2/sb/CS-013540.htm 24 Server Board Features Memory For a list of supported memory DIMMs, see: http://support.intel.com/support/motherboards/server/se7520bd2/sb/CS-013543.htm. Product Codes SE7520BD2, SE7520BD2SCSI, and SE7520BD2V Product codes SE7520BD2, SE7520BD2SCSI, and SE7520BD2V include three banks of DIMMs across two channels. Channel A consists of DIMMs 1A, 2A, and 3A. Channel B consists of DIMMs 1B, 2B, and 3B. Bank 1 (DIMMs 1B and 1A) is closest to the edge of the server board. DIMMs must be identical within each bank. The minimum allowed memory is 256 MB, using a single 256 MB DIMM in DIMM slot 1B. The system operates in single channel when only a single DIMM is installed. The maximum allowed usable memory is 24 GB of DDR 266 and 16 MB of DDR333, using 4 GB DIMMs. DIMMs must meet the following requirements: ƒ Use only 184-pin, DDR-266/333 ECC, registered DDR DIMM modules ƒ Have a DIMM organization x72 ECC i ƒ Support the following sizes: 256 MB, 512 MB, 1 GB, 2 GB, 4GB ® ƒ DDR-333 memory is only supported with BGA package memory on the Intel Server Board SE7520BD2 (product codes SE7520BD2, SE7520BD2SCSO, SE7520BD2V). TSOP SDRAM packages will not be supported on DDR-333 DIMMs on these product codes. ƒ A minimum of one 256MB DIMM is required in DIMM socket 1B. This uses single-channel interleave. However, for dual-channel interleave, providing optimum performance, a minimum of two DIMMs should be installed in DIMM sockets 1A and 1B. Except for the option of installing a single DIMM in socket 1B, DIMMs must be installed in pairs and populated as follows: DIMM1A and DIMM 1B: Populate these two sockets together first DIMM 2A and DIMM 2B: Populate these sockets in addition to DIMM 1A and DIMM 2A if four DIMMs are to be used. DIMM 3A and DIMM 3B: Populate these sockets after DIMM 1A, DIMM 1B, DIMM 2A, and DIMM 2B have been populated. 25 Server Board Features ® Intel Server Boards SE7520BD2SCSID2, SE7520BD2SATAD2, and SE7520BD2VD2 Product codes SE7520BD2SCSID2, SE7520BD2SATAD2, and SE7520BD2VD2 include four banks of DIMMs across two channels. Channel A consists of DIMMs 1A, 2A, 3A, and 4A. Channel B consists of DIMMs 1B, 2B, 3B, and 4B. Bank 1 (DIMMs 1B and 1A) is closest to the edge of the server board. DIMMs must be identical within each bank. The minimum allowed memory is 256 MB, using a single 256 MB DIMM in DIMM slot 1B. The system operates in single channel when only a single DIMM is installed. The maximum allowed usable memory is 16 GB of DDR2-400, using 2 GB DIMMs. DIMMs must meet the following requirements: ƒ Use only 240-pin, DDR2-400 ECC, registered DIMM modules ƒ Have a DIMM organization x72 ECC ƒ Support the following sizes: 256 MB, 512 MB, 1 GB, 2 GB ƒ A minimum of one 256MB DIMM is required in DIMM socket 1B. This uses single-channel interleave. However, for dual-channel interleave, providing optimum performance, a minimum of two DIMMs should be installed in DIMM sockets 1A and 1B. Except for the option of installing a single DIMM in socket 1B, DIMMs must be installed in pairs and populated as follows: DIMM1A and DIMM 1B: Populate these two sockets together first DIMM 2A and DIMM 2B: Populate these sockets in addition to DIMM 1A and DIMM 2A if four DIMMs are to be used. DIMM 3A and DIMM 3B: Populate these sockets after DIMM 1A, DIMM 1B, DIMM 2A, and DIMM 2B have been populated. DIMM 4A and DIMM 4B: Populate these sockets after DIMM 1A, DIMM 1B, DIMM 2A, DIMM 2B, DIMM 3A, and DIMM 3B have been populated. Memory Mirroring and Memory On-line Sparing ® The Intel E7520 chipset includes hardware that supports memory mirroring and memory on-line sparing. Both memory mirroring and memory on-line sparing provide a way to prevent data loss in case a DIMM fails. With memory mirroring the system maintains two copies of all data in the memory subsystem. If a DIMM fails, the data is not lost because the second copy of the data is available from the mirrored DIMM. The system will not fail due to memory error unless both the primary and the mirrored copy of the data become corrupt at the same time. In a mirrored system, the maximum usable memory is one-half of the installed memory, with a minimum of four DIMMs installed. Since the data is duplicated across DIMMs, it means that up to four DIMMs are actively in use at any one time. If six 2 GB DIMMs are installed, the maximum usable memory is 6 GB (three of the installed DIMMs). The remaining three 2 GB DIMMs are used for mirroring. 26 Server Board Features For memory on-line sparing, one DIMM per channel is used as the memory spare. If a DIMM begins to fail, the content of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied to the spare DIMM, the primary DIMM is removed from service and the spare DIMM takes its place. When memory on-line sparing is used, the spare DIMMs must be equal to or larger than the largest in-service DIMM in that channel. For additional information, see the Intel® Server Board SE7520BD2 Technical Product Specification. Power Supply The minimum power supply required depends on the server chassis into which the server board is installed. Your supply must provide a minimum of 1.2 A of 5 V standby current or the board will not boot. ƒ For the Intel Entry Server Chassis SC5295-E DP, a minimum 450W power supply is required. ƒ For the Intel Entry Server Chassis SC5295-E BRP, a minimum 500W power supply is required. ƒ For the Intel Entry Server Chassis SC5300, a minimum 600W power supply is required. ƒ For the Intel Entry Server Chassis SC5275-E, a minimum 600W power supply is required. Use the power budget tool to determine the minimum power supply for your system, based on all installed components. For a link to the power budget utility, see “Additional Information and Software”. 27 2 Hardware Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the “Safety Information” at the beginning of this manual. NOTES ✏ Most diagrams in this manual show product code SE7520BD2. Where necessary to complete a procedure, differences are noted. Tools and Supplies Needed * ƒ Phillips (cross head) screwdriver (#1 bit and #2 bit) ƒ Needle-nosed pliers ƒ A ruler ƒ Pen or pencil ƒ Anti-static wrist strap and conductive foam pad (recommended) Installing and Removing Memory The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A, DIMM3B, DIMM3A starting from the edge of the board. See “Memory” for a discussion of the memory requirements and options. See “Additional Information and Software” for a link to the list of tested DIMMs for this server board. Intel® Server Board SE7520BD2 User Guide 28 Hardware Installations and Upgrades Installing DIMMs To install DIMMs, follow these steps: 1. Observe the safety and ESD precautions at the beginning of this book. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the chassis cover. See your chassis documentation for instructions. 5. Locate the DIMM sockets. See Figure 6. NOTES ✏ The diagram below shows product code SE7520BD2. If you are using a Server Board SE7520BD2 that supports DDR2 memory DIMMs, your server board will have eight DIMM sockets instead of the six pictured below. From left to right, the eight DIMM sockets are numbered DIMM 4A, DIMM 4B, DIMM 3A, DIMM3B, DIMM2A, DIMM2B, DIMM1A, DIMM1B. Begin populating your memory with DIMM 1B. DIMM 2A DIMM 2B DIMM 3B DIMM 1A DIMM 3A DIMM 1B TP00722 Figure 6. Installing Memory 29 Hardware Installations and Upgrades 6. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open position. 7. Holding the DIMM by the edges, remove it from its anti-static package. 8. Position the DIMM above the socket. Align the small notch in the bottom edge of the DIMM with the key in the socket. 9. Insert the bottom edge of the DIMM into the socket. 10. When the DIMM is inserted, carefully push straight down on the top edge of the DIMM until the retaining clips snap into place. Make sure the clips are firmly in place. 11. Replace the chassis cover and reconnect the AC power cord. Removing DIMMs To remove a DIMM, follow these steps: 1. Observe the safety and ESD precautions at the beginning of this book. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the chassis cover. 5. Gently spread the retaining clips at each end of the socket. The DIMM lifts from the socket. 6. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. 7. Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets. 8. Replace the chassis cover and reconnect the AC power cord. Installing or Replacing the Processor CAUTIONS Processor must be appropriate: You may damage the server board if you install a processor that is inappropriate for your server. See Supported Processor List for compatible processor(s). ESD and handling processors: Reduce the risk of electrostatic discharge (ESD) damage to the processor by doing the following: (1) Touch the metal chassis before touching the processor or server board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily. 30 Hardware Installations and Upgrades Installing the Processor To install a processor, follow these instructions: 1. Observe the safety and ESD precautions at the beginning of this book. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Disconnect the AC power cord from the server. 4. Remove the chassis cover and locate the processor sockets. 5. Locate the processor socket and raise the socket handle completely. TP00725 Figure 7. Opening Socket Lever 6. Align the pins of the processor with the socket, and insert the processor into the socket. NOTE ✏ Make sure the alignment triangle mark and the alignment triangle cutout align correctly. TP00864 Figure 8. Inserting Processor 31 Hardware Installations and Upgrades 7. Lower the socket lever completely. TP00865 Figure 9. Closing Socket Lever Installing the Heat Sink(s) 1. The heat sink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM. 2. Set the heat sink over the processor, lining up the four captive screws with the four posts surrounding the processor. 3. Loosely screw in the captive screws on the heat sink corners in a diagonal manner. Do not fully tighten one screw before tightening another. 4. Gradually and equally tighten each captive screw until all screws are tight. NOTE ✏ Boxed processor thermal solutions differ depending on the chassis. See the boxed processor documentation for specifc instructions for the thermal solution. 32 Hardware Installations and Upgrades Note: Heat sink styles may differ. TP00721 Figure 10. Installing the Heat Sink 33 Heat Sink Retainer [CEK Spring] Server Board Cutaway Hardware Installations and Upgrades Removing a Processor 1. Observe the safety and ESD precautions at the beginning of this book. 2. Turn off all peripheral devices connected to the server. Turn off the server. 3. Remove the AC power cord from the server. 4. Remove the chassis cover. 5. Unplug the processor fan cable from the server board. 6. Loosen the four captive screws on the corners of the heat sink. 7. Twist the heat sink slightly to break the seal between the heat sink and the processor. 8. Lift the heat sink from the processor. If it does not pull up easily, twist the heat sink again. Do not force the heat sink from the processor. Doing so could damage the processor. 9. Lift the processor lever. 10. Remove the processor. 11. If installing a replacement processor, see “Installing the Processor”. Otherwise, reinstall the chassis cover. Installing or Removing a PCI Card Peripherals and add-in cards are not included with your system and must be purchased separately. If a low profile card is installed in the standard full-height riser card slot, it must be equipped with a standard full-height PCI mounting bracket. WARNING Do not attempt to remove a PCI card without turning off the system first. 1. Remove the chassis cover. 2. See the chassis Quick Start User’s Guide for instructions on removing any chassis cooling ducts prior to installing or removing a PCI add-in card. 3. Install (or remove) the PCI add-in card. 4. See the chassis Quick Start User’s Guide for instructions on re-installing any chassis cooling ducts. 5. Re-install the chassis cover. 34 Hardware Installations and Upgrades Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices. WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions. ADVARSEL! Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren. ADVARSEL Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren. VARNING Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion. VAROITUS Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. 1 Observe the safety and ESD precautions at the beginning of this book. 2 Turn off all peripheral devices connected to the server. Turn off the server. 3 Disconnect the AC power cord from the server. 4 Remove the chassis cover and locate the battery. 5 Push the metal lever over the top of the battery to the side to disengage it from the battery. 6 While holding the lever away from the battery, lift the battery from its socket. 35 Hardware Installations and Upgrades TP00724 Figure 11. Replacing the Backup Battery 7 Dispose of the old battery according to local ordinance. 8 Remove the new lithium battery from its package, and observe the correct polarity. The flat side of the battery that has a “+” on it must face toward the DIMM slots. 9 Insert the battery in the socket. 10 Close the chassis. 11 Run Setup to restore the configuration settings to the RTC. 36 3 Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system present. See the Intel® Server Board SE7520BD2 Technical Product Specification for additional details about specific BIOS setup screens. Starting Setup You can enter and start BIOS Setup under several conditions: ƒ When you turn on the server, after POST completes the memory test ƒ When you have moved the CMOS jumper on the server board to the “Clear CMOS” position (enabled) In the two conditions listed above, after rebooting, you will see this prompt: Press to enter SETUP In a third condition, when CMOS/NVRAM has been corrupted, you will see other prompts but not the prompt: Warning: CMOS checksum invalid Warning: CMOS time and date not set In this condition, the BIOS will load default values for CMOS and attempt to boot. If You Cannot Access Setup If you are not able to access BIOS Setup, you might need to clear the CMOS memory. For instructions on clearing the CMOS, see “Clearing the CMOS”. Setup Menus Each BIOS Setup menu page contains a number of features. Except for those features that are provided only to display automatically configured information, each feature is associated with a value field that contains user-selectable parameters. These parameters can be changed if the user has adequate security rights. If a value cannot be changed for any reason, the feature’s value field is inaccessible. Intel® Server Board SE7520BD2 User Guide 37 Server Utilities Table 6 describes the keyboard commands you can use in the BIOS Setup menus. Table 6. Keyboard Commands Press Description Help - Pressing F1 on any menu invokes the general Help window. The left and right arrow keys are used to move between the major menu pages. The keys have no affect if a submenu or pick list is displayed. Select Item up - The up arrow is used to select the previous value in a menu item’s option list, or a value field pick list. Pressing the Enter key activates the selected item. Select Item down - The down arrow is used to select the next value in a menu item’s option list, or a value field pick list. Pressing the Enter key activates the selected item. F5/- Change Value - The minus key or the F5 function key is used to change the value of the current item to the previous value. This key scrolls through the values in the associated pick list without displaying the full list. F6/+ Change Value - The plus key or the F6 function key is used to change the value of the current menu item to the next value. This key scrolls through the values in the associated pick list without displaying the full list. On 106-key Japanese keyboards, the plus key has a different scan code than the plus key on the other keyboard, but it has the same effect. Execute Command - The Enter key is used to activate submenus when the selected feature is a submenu, or to display a pick list if a selected feature has a value field, or to select a sub-field for multi-valued features like time and date. If a pick list is displayed, the Enter key will undo the pick list, and allow another selection in the parent menu. Exit - The ESC key provides a mechanism for backing out of any field. This key will undo the pressing of the Enter key. When the ESC key is pressed while editing any field or selecting features of a menu, the parent menu is re-entered. When the ESC key is pressed in any submenu, the parent menu is re-entered. When the ESC key is pressed in any major menu, the exit confirmation window is displayed and the user is asked whether changes can be discarded. Setup Defaults - Pressing F9 causes the following to appear: Setup Confirmation Load default configuration now? [Yes] [No] If “Yes” is selected and the Enter key is pressed, all Setup fields are set to their default values. If “No” is selected and the Enter key is pressed, or if the ESC key is pressed, the user is returned to where they were before F9 was pressed without affecting any existing field values. Save and Exit - Pressing F10 causes the following message to appear: Setup Confirmation Save Configuration changes and exit now? [Yes] [NO] If “Yes” is selected and the Enter key is pressed, all changes are saved and Setup is exited. If “No” is selected and the Enter key is pressed, or the ESC key is pressed, the user is returned to where they were before F10 was pressed without affecting any existing values. 38 Server Utilities Upgrading the BIOS NOTE ✏ These instructions describe the process of updating the BIOS only. It is recommented that you check the Intel website Download Finder for the System Update Package (SUP). The SUP contains the BIOS, FRU/SDR and HSC firmware all in one easy to install package. The BIOS upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: ƒ On-board BIOS, ATA-100 RAID BIOS, and PXE option ROMs for the devices that are embedded on the system board ƒ The Setup Utility ƒ The System BIOS Preparing for the Upgrade The steps below explain how to prepare to upgrade the BIOS, including how to: ƒ Record the current BIOS settings ƒ Obtain the upgrade utility ƒ Prepare a bootable diskette for the utilty Recording the Current BIOS Settings 1. Boot the computer and press when you see the message: Press Key if you want to run SETUP 2. Write down the current settings in the BIOS Setup program. NOTE ✏ Do not skip step 2. You will need these settings to configure your computer at the end of the procedure. Obtaining the Upgrade Download the latest BIOS image file to a temporary folder on your hard drive. See Download Finder for a link to the BIOS update software. NOTE ✏ Review the instructions distributed with the upgrade utility before attempting a BIOS upgrade. Review any release notes in the release notes file that accompanies the new version of the BIOS. The release notes may contain 39 Server Utilities critical information regarding jumper settings, specific fixes, or other information to complete the upgrade. Preparing Media and Performing the BIOS Upgrade Floppy Update 1. Extract floppy.zip to a temporary folder off the root of the drive. 2. Insert blank floppy diskette in drive A: CAUTION All data on the floppy diskette will be destroyed! 3. From the root directory run MAKEFLPY.bat to create the two required BIOS update floppies. 4. Boot the system with the first BIOS update floppy. When prompted, insert the second BIOS update floppy to continue the BIOS update. 5. When BIOS flash update is complete, it will display a message that all writing and verification of flash is done. 6. Power cycle the system. 7. Press to enter BIOS Setup, and re-enter the custom values recorded earlier. Press to save the values and exit Setup. 8. In the unlikely event that a BIOS error occurs during the BIOS update process, see “Recovering the BIOS” for instructions on performing a BIOS recovery. Other Bootable Storage Update 1. Copy the afudos.exe, f.bat, fbb.bat, and the .ROM files to a bootable storage such as a USB DISK-ON-KEY. 2. Place the bootable storage such as USB DISK-ON-KEY containing the new BIOS into USB port of the system, and boot to pure DOS mode (non hi-mem or memory management environment). 3. Run fbb.bat (depending if the bootblock needs to be updated). fbb.bat updates both the system ROM and bootblock. NOTE ✏ If running fbb.bat / f.bat, jumper J1B1 (BIOS partition selection) should be set to pins 1-2 to select the correct BIOS partition. 4. When BIOS flash update is complete, it will display a message that all writing and verification of flash is done. Power-cycle the system. 5. As the system restarts, press to enter BIOS Setup, and re-enter the custom values you wrote down in step 3. 6. Press to save the values and exit Setup. 40 Server Utilities NOTE ✏ The CMOS should always be cleared after a BIOS update. You may encounter a CMOS Checksum error or other problem after reboot. If so, try shutting down the system and restarting. CMOS checksum errors require that you enter Setup, check your settings, save your settings, and exit Setup. Crisis Recovery Diskette It is unlikely that anything will damage the BIOS. However, a recovery disk should be created to ensure a quick recovery in case it happens. The following steps explain how to create the crisis recovery diskette. If an incident occurs that corrupts the BIOS, such as the interruption of the BIOS update process, see “Recovering the BIOS” for instructions on performing a BIOS recovery. You can obtain the Recovery.zip file which is packaged together with the BIOS Update Package from the Intel Support Web site at Download Finder. There are two options in creating a recovery disk: ƒ Creating a Recovery Disk Using Floppy Disks 1. Prepare two blank formatted floppy disks. 2. Copy the AMIBOOT.000 to Disk 1. 3. Copy the AMIBOOT.001 to Disk 2. 4. Proceed to the instructions detailed below in “Recovering the BIOS”. ƒ Creating a Recovery Disk Using a USB Disk On Key. 1. Prepare a formatted storage (e.g. USB Key) 2. Copy the file AMIBOOT.ROM to the storage prepared on Step 1. 3. Proceed to the instructions detailed below in “Recovering the BIOS”. Changing the BIOS Language You can use the BIOS upgrade utility to change the language the BIOS uses for messages and the Setup program. 1. Boot the server and enter BIOS setup 2. Under the Main Menu options select then enter 3. Select either English, French, German, Spanish or Italian 41 Server Utilities Recovering the BIOS In the rare event that the BIOS becomes damaged, a recovery process needs to be followed to return the system to service. Two methods are available to recover the BIOS: automatically with the crisis recovery diskette, and manually by moving a jumper on the system board. These methods are described below. NOTE ✏ BIOS recovery is the mode of last resort, used only when the main system BIOS will not come up. Recovering the BIOS with the Crisis Recovery Diskette Automatically Recovering the BIOS If a ROM checksum error occurs during POST, the system will automatically enter BIOS recovery mode. This is indicated by system beeping with one long beep followed by two short beeps. When you hear this beep pattern, use the following steps to initiate an automatic recovery: 1. Insert the Crisis Recovery Diskette into the A: diskette drive. 2. A blue screen will be displayed and the recovery process will automatically run. The system will continue to beep throughout the recovery process. 3. A series of three beeps and no disk access signals the need to insert disk two. 4. When the beeping stops and disk access stops on disk two the recovery process is complete. 5. Remove disk two. 6. Power down and unplug the system from the AC power source. 7. Plug the system into the AC power source and power it up to confirm that the recovery was successful. 42 Server Utilities Manually Recovering the BIOS A BIOS recovery can be manually initiated. This option would be used only when the BIOS is corrupt, but the ROM checksum error does not occur during POST. To manually initiate a BIOS recovery, use the following steps: 1. Power down and uplug the system from the AC power source. 2. Install the recovery jumper at J4H1. See the figure below. RECOVERY BOOT J4H1 FRB HALT 3 J4H3 J4H2 PASSWORD CLEAR TP00902 Figure 12. Recovery Boot Jumper 3. Insert the Crisis Recovery Diskette into the A: diskette drive. 4. .Plug the system into the AC power source and power it on. 5. A blue screen will be displayed and the recovery process will automatically run. The system will continue to beep throughout the recovery process. 6. A series of three beeps and no disk access signals the need to insert disk two. 7. When the beeping stops and disk access stops on disk two the recovery process is complete. 8. Remove disk two. 9. Power down and unplug the system from the AC power source. 10. Remove the BIOS recovery jumper at J4H1. 11. Plug the system into the AC power source and power it up to confirm that the recovery was successful. 43 Server Utilities Clearing the Password If the user or administrator password(s) is lost or forgotten, install a jumper on jumper block J4H3 to remove both passwords. The Password Clear jumper must be removed before a new password(s) can be set. 1. Power down the system and disconnect the AC power. 2. Open the server chassis. 3. Install the jumper on jumper block J4H3, as shown in the following diagram. RECOVERY BOOT J4H1 FRB HALT 3 J4H3 J4H2 PASSWORD CLEAR TP00902 Figure 13. Password Clear Jumper 4. Reconnect the AC power, power up the system. 5. Power down the system and disconnect the AC power. 6. Remove the Password Clear jumper. 7. Close the server chassis. 44 Server Utilities Clearing the CMOS If you are not able to access the BIOS setup screens, the Clear CMOS jumper will need to be used to reset the configuration RAM. The Clear CMOS jumper is located on jumper block J2H1. 1. Power down the system and disconnect the AC power. 2. Open the server. 3. Move the jumper from pins 1 and 2 to the Force Erase position, covering pins 2 and 3, as shown in the following diagram. CMOS CLR B 3 J2H1 TP00903 Figure 14. Clear CMOS Jumper 4. Reconnect the AC power, power up the system. 5. When the system begins beeping, power it down and disconnect the AC power. 6. Return the CMOS Clear jumper to cover pins 1 and 2. 7. Close the server chassis, reconnect the AC power and power up the system. 45 4 Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS, the baseboard management controller (BMC), and the hot-swap controller (HSC). See “Additional Information and Software” for a link to the software updates. In addition to the server firmware and files, also update any drivers used for components you have installed in your system, such as video drivers, network drivers, and SCSI drivers. Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. See “Additional Information and Software” for a link to this software. If you are unable to resolve your server problems on your own, see “Getting Help” for assistance. Resetting the System Before going through in-depth troubleshooting, first attempt to perform a reset of your system using one of the following methods. To do this: Press: Soft boot reset to clear the system memory and reload the operating system. Clear system memory, restart POST, and reload the operating system. Reset button Cold boot reset. Turn the system power off and then on. This clears system memory, Power off/on restarts POST, reloads the operating system, and halts power to all peripherals. Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “Problems with Newly Installed Application Software”. First Steps Checklist ‰ Is AC power available at the wall outlet? ‰ Are the power supplies plugged in? Check the AC cable(s) on the back of the chassis and at the AC source. ‰ Are all cables correctly connected and secured? ‰ Are the processors fully seated in their sockets on the server board? ‰ Are all standoffs in the proper location and not touching any components, causing a potential short? ‰ Are all add-in PCI boards fully seated in their slots on the server board? ‰ Are all jumper settings on the server board correct? ‰ Are all jumpers and switch settings on add-in boards and peripheral devices correct? To check these settings, see the manufacturer’s documentation that comes with them. If applicable, ensure that there are no conflicts—for example, two add-in boards sharing the same interrupt. Intel® Server Board SE7520BD2 User Guide 46 Troubleshooting ‰ Are all peripheral devices installed correctly? ‰ If the system has a hard disk drive, is it properly formatted or configured? ‰ Are all device drivers properly installed? ‰ Are the configuration settings made in Setup correct? ‰ Is the operating system properly loaded? See the operating system documentation. ‰ Did you press the system power on/off switch on the front panel to turn the server on (power on light should be lit)? ‰ Is the system power cord properly connected to the system and plugged into a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V ? ‰ Are all integrated components from the tested components lists? Check the tested memory, and chassis lists, as well as the supported hardware and operating system list. See “Additional Information and Software” for links to the tested component lists. Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. CAUTION Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices. 1. Turn off the system and all external peripheral devices. Disconnect each device from the system, except for the keyboard and the video monitor. 2. Make sure the system power cord is plugged into a properly grounded AC outlet. 3. Make sure your video display monitor and keyboard are correctly connected to the system. Turn on the video monitor. Set its brightness and contrast controls to at least two thirds of their maximum ranges (see the documentation supplied with your video display monitor). 4. If the operating system normally loads from the hard disk drive, make sure there is no diskette in drive A and no CD-ROM disk in the CD-ROM drive. 5. If the power LED does light, attempt to boot from a floppy diskette or from a CD-ROM disk. 6. Turn on the system. If the power LED does not light, see “Power Light Does Not Light”. 47 Troubleshooting Verifying Proper Operation of Key System Lights As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity light should turn on briefly. Check for the following: ‰ Does the diskette drive activity light turn on briefly? If not, see “Diskette Drive Activity Light Does Not Light”. ‰ If system LEDs are illuminated, see “LED Information” for a description of the light and steps to take to correct the problem. Confirming Loading of the Operating System Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “No Characters Appear on Screen”. Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: ƒ Power light does not light. ƒ No characters appear on screen. ƒ Characters on the screen appear distorted or incorrect. ƒ System cooling fans do not rotate. ƒ Diskette drive activity light does not light. ƒ Hard disk drive activity light does not light. ƒ CD-ROM drive activity light does not light. ƒ There are problems with application software. ƒ The bootable CD-ROM is not detected. Try the following solutions in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help. Power Light Does Not Light Check the following: ‰ Did you press the power-on button? ‰ Is the system operating normally? If so, the power LED might be defective or the cable from the front panel to the server board might be loose. ‰ Have you securely plugged the server AC power cord into the power supply? ‰ Is the power supply correctly set to 110V or 235V, depending on your power output? ‰ Will other items plugged into the same power outlet function correctly? ‰ Some ATX power supplies have a power switch on the back of the power supply, next to the fan. If your system has one, is it turned on? 48 Troubleshooting ‰ Remove all add-in cards and see if the system boots. If successful, add the cards back in one at a time with a reboot between each addition. ‰ Make sure the memory DIMMs comply with the system requirements. ‰ Make sure the memory DIMMs have been populated according to the system requirements. ‰ Remove the memory DIMMs and re-seat them. ‰ Make sure the processor(s) comply with the system requirements. ‰ Make sure the processor(s) have been populated according to the system requirements. ‰ Remove the processor(s) and re-seat them. ‰ Make sure the chassis standoffs are installed only below mounting holes. Misplaced standoffs can contact the pins on the bottom of the server board and cause a short. No Characters Appear on Screen Check the following: ‰ Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. ‰ Is the video monitor plugged in and turned on? If you are using a switch box, is it switched to the correct system? ‰ Are the brightness and contrast controls on the video monitor properly adjusted? ‰ Is the video monitor signal cable properly installed? ‰ Does this video monitor work correctly if plugged into a different system? ‰ Is the on-board video controller enabled in the BIOS? ‰ Remove all add-in cards and see if the video returns. If successful, add the cards back in one at a time with a reboot between each addition. ‰ Make sure the memory DIMMs comply with the system requirements. ‰ Make sure the memory DIMMs have been populated according to the system requirements. ‰ Carefully remove the memory DIMMs and re-seat them. ‰ Make sure the processor(s) comply with the system requirements. ‰ Make sure the processor(s) have been populated according to the system requirements. ‰ Carefully remove the processor(s) and re-seat them. If you are using an add-in video controller board, do the following: 1. Verify that the video works using the on-board video controller. 2. Verify that the video controller board is fully seated in the server board connector. 3. Reboot the system for changes to take effect. 4. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. 5. If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help. 49 Troubleshooting Characters Are Distorted or Incorrect Check the following: ‰ Are the brightness and contrast controls properly adjusted on the video monitor? See the manufacturer’s documentation. ‰ Are the video monitor’s signal and power cables properly installed? ‰ Does this video monitor work correctly if plugged into a different system? System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: ‰ Is the power-on light lit? ‰ If your system has LED lights for the fans, is one or more of these LEDs lit? ‰ Are any other front panel LEDs lit? ‰ Have any of the fan motors stopped? Use the server management subsystem to check the fan status. ‰ Have your fans speeded up in response to an overheating situation? ‰ Have your fans speeded up in response to a fan that has failed? ‰ Are the fan power connectors properly connected to the server board? ‰ Is the cable from the front panel board connected to both the front panel board and the server board? ‰ Are the power supply cables properly connected to the server board? ‰ Are there any shorted wires caused by pinched-cables or have power connector plugs been forced into power connector sockets the wrong way? Diskette Drive Activity Light Does Not Light Check the following: ‰ Are the diskette drive’s power and signal cables properly installed? ‰ Are all relevant switches and jumpers on the diskette drive set correctly? ‰ Is the diskette drive properly configured? ‰ Is the diskette drive activity light always on? If so, the signal cable may be plugged in incorrectly. If you are using the on-board diskette controller, use BIOS Setup to make sure that “On-board Floppy” is set to “Enabled.” If you are using an add-in diskette controller, make sure that “On- board Floppy” is set to “Disabled.” 50 Troubleshooting CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light Check the following: ‰ Are the CD-ROM/DVD-ROM drive’s power and signal cables properly installed? ‰ Are all relevant switches and jumpers on the drive set correctly? ‰ Is the drive properly configured? Cannot Connect to a Server ‰ Make sure the network cable is securely attached to the correct connector at the system back panel. ‰ Try a different network cable. ‰ Make sure you are using correct and current network drivers. See “Additional Information and Software” for a link to the current drivers. ‰ Make sure the driver is loaded and the protocols are bound. ‰ Make sure the hub port is configured for the same duplex mode as the network controller. ‰ Make sure the correct networking software is installed. ‰ If you are directly connecting two servers (without a hub), you will need a crossover cable. ‰ Check the network controller LEDs next to the NIC connectors. Problems with Network The server hangs when the drivers are loaded. ‰ Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter settings so that interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing interrupts. Diagnostics pass but the connection fails. ‰ Make sure the network cable is securely attached. ‰ Make sure you specify the correct frame type in your NET.CFG file. The controller stopped working when an add-in adapter was installed. ‰ Make sure the cable is connected to the port from the on-board network controller. ‰ Make sure your BIOS is current. See “Additional Information and Software” for a link to the current version. ‰ Make sure the other adapter supports shared interrupts. Make sure your operating system supports shared interrupts. ‰ Try reseating the add-in adapter. The add-in adapter stopped working without apparent cause ‰ Try reseating the adapter first; then try a different slot if necessary. ‰ The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. ‰ Run diagnostics. 51 Troubleshooting System Boots when Installing PCI Card System Server Management features require full-time “standby” power. This means some parts of the system have power going to them whenever the power cord is plugged in, even if you have turned the system power off with the power button on the front panel. If you install a PCI card with the AC power cord plugged in, a signal may be sent to reboot the system. Before installing a PCI card, you should always: ‰ Turn off the server power by using the power button on the front of the system. ‰ Unplug the AC power cord(s) from the server. Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software, not the server hardware. Faulty equipment is unlikely, especially if other software runs correctly. Check the following: ‰ Make sure the system meets the minimum hardware requirements for the software. See the software documentation. ‰ Make sure the software is properly installed and configured for the system. See the software documentation. ‰ Use only an authorized copy. Unauthorized copies often do not work. ‰ If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different diskette. ‰ Make sure the correct device drivers are installed. If the problems persist, contact the software vendor’s customer service representative. Problems with Application Software that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration. Check the following: ‰ If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different diskette. ‰ Uninstall and reinstall the software. Make sure all necessary files are installed. ‰ If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. ‰ If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not responding to user commands. NOTE ✏ Random errors in data files: If you are getting random errors in your data files, they may be getting corrupted by voltage spikes on your power line. If 52 Troubleshooting you are experiencing any of the above symptoms that might indicate voltage spikes on the power line, you may want to install a surge suppressor between the power outlet and the system power cord. Devices are not Recognized under Device Manager (Windows* Operating System) ® The Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. See “Additional Information and Software”. Hard Drive(s) Are Not Recognized Check the following: ‰ Make sure the drive is not disabled in BIOS Setup. ‰ Make sure the drive is connected correctly and is plugged into the power supply. ‰ Make sure the drive is compatible. See the Tested Hardware and Operating System List for tested drives. ‰ Make sure you have not exceeded the power budget for the server. See “Additional Information and Software” for a link to software to check your power budget. ‰ If using SCSI drives, verify that each SCSI ID number is uniqe on the SCSI bus & that both ends of the SCSI chain are terminated. See your drive documentation for details on setting the SCSI ID for your drives. ‰ If using IDE drives, verify that the master/slave settings are set correctly. See your drive documentation for details on setting the master/slave settings. ‰ If using a RAID configuration with SCSI or SATA drives, make sure the RAID card is installed correctly and properly configured. Bootable CD-ROM Is Not Detected Check the following: ‰ Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. LED Information ® The Intel Server Board SE7520BD2 includes LEDs that can aid in troubleshooting your system. A ® table of these LEDs with a description of their use can be found in the Intel Server Board SE7520BD2 Technical Product Specification at: http://support.intel.com/support/motherboards/server/se7520bd2/sb/CS-010682.htm 53 Troubleshooting BIOS POST Beep Codes Boot Block Error Beep Codes Table 7. Boot Block Error Beep Codes Number of Description Beeps 1 Insert diskette in floppy drive A: 2 ‘AMIBOOT.ROM’ file not found in root directory of diskette in A: 3 Base Memory error 4 Flash Programming successful 5 Floppy read error 6 Keyboard controller BAT command failed 7 No Flash EPROM detected 8 Floppy controller failure 9 Boot Block BIOS checksum error 10 Flash Erase error 11 Flash Program error 12 ‘AMIBOOT.ROM’ file size error 13 BIOS ROM image mismatch (file layout does not match image present in flash device) 1 long beep Insert diskette with AMIBOOT.001 File for Multi-Disk Recovery POST Error Beep Codes The following table lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. Table 8. POST Error Beep Codes Number of Description Beeps 1 Memory refresh timer error 2 Parity error in base memory (first 64KB block) 3 Base memory read / write test error 4 Motherboard timer not operational 5 Processor error 6 8042 Gate A20 test error (cannot switch to protected mode) 7 General exception error (processor exception error) 8 Display memory error (system video adapter) 9 ROM checksum error 10 CMOS shutdown register read/write error 11 Cache memory test failed 54 Troubleshooting BIOS Beep Codes Table 9. BIOS Beep Codes Number of Troubleshooting Action Beeps 1, 2 or 3 Reseat the memory, or replace with known good modules. 4-7, 9-11 Fatal error indicating a serious problem with the system. Consult your system manufacturer. Before declaring the motherboard beyond all hope, eliminate the possibility of interference by a malfunctioning add-in card. Remove all expansion cards cards except the video adapter. - If beep codes are generated even when all other expansion cards are absent, consult your system manufacturer’s technical support. - If beep codes are not generated when all other expansion cards are absent, one of the add-in cards is causing the malfunction. Insert the cards back into the system one at a time until the problem happens again. This will reveal the malfunctioning add-in card. 8 If the system video adapter is an add-in card, replace or reseat the video adapter. If the video adapter is an integrated part of the system board, the board may be faulty. 55 Regulatory and Compliance Information Product Regulatory Compliance Product Safety Compliance ® The Intel Server Board SE7520BD2 complies with the following safety requirements: ƒ UL60950 – CSA 60950(USA / Canada) ƒ EN60950 (Europe) ƒ IEC60950 (International) ƒ CB Certificate & Report, IEC60950 (report to include all country national deviations) ƒ GOST R 50377-92 – Listed on one System License (Russia) ƒ Belarus License – Listed on System License (Belarus) ƒ CE - Low Voltage Directive 73/23/EEE (Europe) ƒ IRAM Certification (Argentina) Product EMC Compliance – Class A Compliance Note: Legally the product is required to comply with Class A emission requirements as it is intended for a commercial type market place. Intel targets 10db margin to Class A Limits ® The Intel Server Board SE7520BD2 has been tested and verified to comply with the following ® electromagnetic compatibility (EMC) regulations when installed in a compatible Intel host system. For information on compatible host system(s), refer to Intel’s Server Builder Web site or contact your local Intel representative. ƒ FCC /ICES-003 - Emissions (USA/Canada) Verification ƒ CISPR 22 – Emissions (International) ƒ EN55022 - Emissions (Europe) ƒ EN55024 - Immunity (Europe) ƒ EN61000-3-2 (Europe) ƒ CE – EMC Directive 89/336/EEC (Europe) ƒ AS/NZS 3548 Emissions (Australia / New Zealand) ƒ BSMI CNS13438 Emissions (Taiwan) ƒ GOST R 29216-91 Emissions - Listed on one System License (Russia) ƒ GOST R 50628-95 Immunity –Listed on one System License (Russia) ƒ Belarus License – Listed on one System License (Belarus) ƒ RRL MIC Notice No. 1997-41 (EMC) & 1997-42 (EMI) (Korea) Intel® Server Board SE7520BD2 User Guide 56 Regulatory and Compliance Information Certifications/Registrations/Declarations ƒ UL Certification (US/Canada) ƒ CE Declaration of Conformity (CENELEC Europe) ƒ FCC/ICES-003 Class A Attestation (USA/Canada) ƒ C-Tick Declaration of Conformity (Australia) ƒ MED Declaration of Conformity (New Zealand) ƒ BSMI Certification (Taiwan) ƒ GOST – Listed on one System License (Russia) ƒ Belarus – Listed on one System License (Belarus) ƒ RRL Certification (Korea) ƒ Ecology Declaration (International) Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings: Table 10. Product Certification Markings Regulatory Compliance Region Marking UL Mark USA/Canada CE Mark Europe FCC Marking (Class A) USA EMC Marking (Class A) Canada CANADA ICES-003 CLASS A CANADA NMB-003 CLASSE A BSMI Marking (Class A) Taiwan RRL MIC Mark Korea 57 Regulatory and Compliance Information Electromagnetic Compatibility Notices FCC (USA) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions related to the EMC performance of this product, contact: Intel Corporation 5200 N.E. Elam Young Parkway Hillsboro, OR 97124-6497 1-800-628-8686 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ƒ Reorient or relocate the receiving antenna. ƒ Increase the separation between the equipment and the receiver. ƒ Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected. ƒ Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the grantee of this device could void the user’s authority to operate the equipment. The customer is responsible for ensuring compliance of the modified product. Only peripherals (computer input/output devices, terminals, printers, etc.) that comply with FCC Class A or B limits may be attached to this computer product. Operation with noncompliant peripherals is likely to result in interference to radio and TV reception. All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals, that are not shielded and grounded may result in interference to radio and TV reception. 58 Regulatory and Compliance Information Industry Canada (ICES-003) Cet appareil numérique respecte les limites bruits radioélectriques applicables aux appareils numériques de Classe A prescrites dans la norme sur le matériel brouilleur: “Apparelis Numériques”, NMB-003 édictee par le Ministre Canadian des Communications. English translation of the above notice: This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,” ICES-003 of the Canadian Department of Communications. Europe (CE Declaration of Conformity) This product has been tested in accordance to, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance. Taiwan Declaration of Conformity (BSMI) The BSMI Certification Marking and EMC warning is located on the outside rear area of the product. Korean Compliance (RRL) English translation of the above notice: 1. Type of Equipment (Model Name): On License and Product 2. Certification No.: On RRL certificate. Obtain certificate from local Intel representative 3. Name of Certification Recipient: Intel Corporation 4. Date of Manufacturer: Refer to date code on product 5. Manufacturer/Nation: Intel Corporation/Refer to country of origin marked on product 59 Getting Help World Wide Web http://support.intel.com/support/motherboards/server/SE7520BD2 Telephone All calls are billed US $25.00 per incident, levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the pricing for telephone support at any time without notice). Before calling, fill out an Intel Server Issue Report Form. A sample form is provided on the following pages. However, for the fastest service, please submit your form via the Internet. In U.S. and Canada 1-800-404-2284 In Europe UK 0870 6072439 Finland 9 693 79297 France 01 41 918529 Denmark 38 487077 Germany 069 9509 6099 Norway 23 1620 50 Italy 02 696 33276 Sweden 08 445 1251 Spain 91 377 8166 Holland 020 487 4562 Belgium 02 714 3182 In Asia-Pacific region Australia 1800 649931 Indonesia 803 65 7249 Hong Kong 852 2 844 4456 Malaysia 1 800 80 1390 Korea 822 767 2595 New Zealand 0800 444 365 China 800 820 1100 (toll-free) Pakistan 632 63684 15 (IDD via Philippines) 8 621 33104691 (not toll-free) Philippines 1 800 1 651 0117 Singapore 65 6213-1311 Thailand 1 800 631 0003 India 0006517 2 68303634 (manual Vietnam 632 6368416 (IDD via Philippines) toll-free. From India, you need an Myanmar 63 2 636 9796 (via Philippines) IDD-equipped telephone) Cambodia 63 2 636 9797 (via Philippines) Taiwan 2 2545-1640 In Japan 0120 868686 (Domestic) 81 298 47 0800 (outside country) Intel® Server Board SE7520BD2 User Guide 60 Getting Help In Latin America Brazil 001-916 377 0180 Ecuador (Andimate) Contact AT&T USA at 1 999 Mexico Contact AT&T USA at 001 800 119. Once connected, dial 800 843 4481 462 628 4240. Once connected, Ecuador (Pacifictel) Contact AT&T USA at 1 800 dial 800 843 4481 225 528. Once connected, dial 800 843 4481 Colombia Contact AT&T USA at 01 800 Guatemala Contact AT&T USA at 99 99 190. Once 911 0010. Once connected, dial connected, dial 800 843 4481 800 843 4481 Venezuela Contact AT&T USA at 0 800 2255 288. Once Costa Rica Contact AT&T USA at 0 800 0 connected, dial 800 843 4481 114 114. Once connected, dial Argentina Contact AT&T USA at 0-800 222 1288. Once 800 843 4481 connected, dial 800 843 4481 Panama Contact AT&T USA at 00 800 Paraguay 001 916 377 0114 001 0109. Once connected, dial Peru 001 916 377 0114 800 843 4481 Uruguay 001 916 377 0114 Chile (Easter Island) Contact AT&T U SA at 800 800 311. Once connected, dial 800 843 4481 Chile (Mainland and Juan) Contact AT&T USA at 800 225 288. Once connected, dial 800 843 4481 Miami 1 800 621 8423 For an updated support contact list, see http://www.intel.com/support/9089.htm/ 61 ® Intel Server Issue Report Form Date Submitted: Company Name: Contact Name: Email Address: Intel Server Product: Brief Problem Description. Provide a brief description below. See the last page for space to include a detailed problem description. Board / Chassis Information Baseboard Revision – PBA#: DIMM Configuration DIMM1B MB, Vendor/part number Baseboard Serial Number: DIMM1A MB, Vendor/part number CPU1 Speed/Stepping/Spec: DIMM2B MB, Vendor/part number CPU2 Speed/Stepping/Spec: DIMM2A MB, Vendor/part number System BIOS Version: DIMM3A MB, Vendor/part number mBMC Firmware Version DIMM3B MB, Vendor/part number HSC Firmware Version: DIMM4A MB, Vendor/part number Chassis Model ® ˆ Intel Server Chassis SC5300 Base DIMM4B MB, Vendor/part number ® ˆ Intel Server Chassis SC5300LX ® ˆ Intel Server Chassis SC5300 BRP ® ˆ Intel Entry Server Chassis SC5275-E ® ˆ Intel Entry Server Chassis SC5295-E DP ® ˆ Intel Entry Server Chassis SC5295-E BRP ˆ Other Reference Chassis (Vendor / Model): Board Accessories Installed ® ˆ Intel Management Module, Advanced or Professsional (specify) Indicate the BMC firmware version Intel® Server Board SE7520BD2 User Guide 62 Intel® Server Issue Report Form Operating System Information Operating System ____________________________________________________________ Version_____________________________________________________________________ Service Pack / Kernel Version __________________________________________________ General Information. Check each box below that is used, and provide the requested information. Peripheral Card or Driver IRQ # I/O Base FW Rev# Peripheral Revision Address Description ˆ PCI-X* 100 Slot 1 ˆ PCI-X 100 Slot 2 ˆ PCI 32/33 Slot 3 ˆ PCI-Express* x8 (x4 speed) Slot 4 ˆ PCI-Express x8 Slot 5 ˆ PCI-X 133 Slot 6 Video ˆ On-board Video ˆ Add-in Video NIC ˆ On-board NIC1 (10/100/1000 Mb) ˆ On-board NIC2 (10/100/1000Mb) Hard Drive Information: ˆ IDE # of drives installed: Make/Model/Firmware Revision ˆ SCSI # of drives installed: Make/Model/Firmware Revision ˆ SATA # of drives installed: Make/Model/Firmware Revision 63 Intel® Server Issue Report Form Complete Issue Description In the space below, provide a complete description of the steps used to reproduce the issue or a complete description of where the problem can be found. Please also include any details on troubleshooting already done. 64