Google Search Appliance Google Search for Your Business Access all of your business content through one search box With Google Search Appliance 6.8, your company’s intranet or website search engine can be as relevant and reliable as Google’s – and just as easy to use. Google Search Appliance (GSA) provides universal search for business, letting enterprise or website content be searched through one easy, familiar search box. The Appliance searches intranets, web servers, portals, file shares, databases, content management systems, and real-time data in business applications, and now, cloud based systems, such as Google Apps, Google Site Search and Twitter. New! Search information in the cloud What’s New With the new Cloud Connect feature, the Google Search Appliance can access User Experience public and private content in the cloud, including emails and documents and • Dynamic Navigation Filter search results with specific metadata attributes in a also search across public resources on the web. Further, through the Appliance’s single interface OneBox capability, diverse content can be searched through a single query, providing real-time access to business applications such as ERP, CRM, or business Content and Collaboration intelligence systems. • Cloud Connect Integrated search with Google Apps, Site Search and Twitter • People Search Search profile information about people in your organization, to instantly connect and collaborate with them. • Sharepoint 2010 Search all content within Sharepoint 2010. Intranet Access Control People search • Active-Active Mirroring Ensures high availability by directing search traffic to multiple appliances • Early Binding for large scale deployments Support for Policy ACLs in the index, File share Cloud enabling early binding even for deployments connect ranging in the billions of documents. Content management Ordering Information For more information, visit www.google.com/gsa For pricing details, contact us at appliance1@google.com Scale effortlessly to billions of documents The Search Appliance’s scalable architecture allows multiple appliances within one organization to share search indices across vast ranges of content and still provide unified results. This brings scale to existing enterprise search deployments, without disruption or changes to hardware or software, and allows unified search across multiple instances – even across multiple departments or geographies with separate Appliances. The Appliance provides rigid security across millions or even billions of content sources. Secure search, every time Specifications The Search Appliance integrates with your existing security and access control Search in any language systems so that users only see search results if they have access to the source Auto Language Detection content. GSA supports numerous authentication and single sign-on mechanisms, Arabic, Chinese (Traditional and Simplified), Czech, Danish, Dutch, English, Estonian, including LDAP, basic and NTLM authentication, PKI authentication with X.509 Finnish, French, German, Greek, Hebrew, certificates, Kerberos, and Windows Integrated Authentication. Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, The Appliance supports both early binding and late binding options, regardless Polish, Portuguese, Romanian, Russian, of the scale of deployment, providing maximum flexibility to customers. GSA Spanish, Swedish, and Turkish. integrates across all enterprise security mechanisms, supporting single sign-on systems as well as multiple credentials to ensure secure results. File Types 220 file types including HTML, PDF, MS Office, Customize search to your exact needs and many more GSA provides highly relevant results “out of the box,” without the complexity and expense of custom-configuring hardware and operating systems. Organizations Content Connectors (Google provided) that wish to further customize search can utilize a full array of intelligent biasing • EMC Documentum features, such as source, date, metadata, collection, and node biasing. Additionally, • IBM FileNet GSA allows customization of user interface and security. • Microsoft SharePoint • OpenText Livelink User Experience • Open framework for any other content platform GSA offers end users many of the same benefits they have come to expect from (Third Party) Google.com, but with specific enterprise enhancements that make search easy, • BEA AquaLogic useful, and intuitive. • EMC Documentum eRoom • Hummingbird New! Dynamic Navigation Filter search results by using specific metadata • IBM Websphere attributes. When a user clicks on an attribute value, the search results are narrowed. • Lotus Notes/Domino Users can select multiple attributes and can easily back out of their selections to • Oracle Content Server (Stellent) • SAP KM navigate the result set and quickly locate the results they are looking for. New! Sidebar elements Control the presentation of specific information, such as Google Search Appliance Models personal results from Apps Search, employee information using People Search, GB-7007 Up to 10 million documents competitive intelligence from external Site Search, or real-time information from Twitter, as sidebar elements alongside indexed content. GB-9009 Self-Learning Scorer Uses advanced statistical regression to analyze and score >10 million documents, scaling to billions specific links and user behavior, making results increasingly precise even without of documents admin intervention. Composite collections Provides an easy way for admins and users to group content and create collections addressing specific user needs. Advanced Language Phrase Segmenting Offers phrase segmentation across any language, including Chinese, Japanese, Korean and Thai. Query suggestions The GSA search box suggests query refinements, helping users to type less and navigate quickly. Customized search experience Let admins adjust search results for different user groups based on department or function. Social Search Allows users to weight the best results for any search query with User-Added Results. Alerts Employees can subscribe to email alerts for key topics and documents on the schedule they choose. Automatic spellcheck Guide users to accurate results, even with typos or mispellings. GSA automatically suggests corrections, even on company-specific terms and phrases. Works in English (US & UK), French, Italian, German, Spanish, Portuguese, and Dutch. Dynamic Result Clustering Enable users to drill down on specific subjects and more easily refine searches with automated grouping of search results by topic. View as HTML Automatic reformatting of more than 220 file formats into HTML Google Search Appliance Customers allows document display without requiring the original client application. • Alabama Department of Homeland Security • American Express Date and number sorting Prioritize documents by date range or age, number • Apple Computer ranges or numerical values. • Boeing • BP Advanced Boolean Search Perform complex queries with Boolean parameters. • British Airways • ConocoPhillips Related Queries Define and suggest queries for company-specific acronyms • Discovery Communications or terminology. • Essilor • U.S. Food and Drug Administration Keymatch Define preferred results to appear above the main set of search results • Honeywell in response to special search queries. • HP Enterprise Services • Illinois State University Content and Collaboration • Kimberly-Clark • Medtronic The Search Appliance helps you maximize the return on your content management • Morgan Stanley investment by accessing all of the content in your enterprise: file shares, web • National Park Service servers, document management systems, and enterprise applications. The • National Semiconductor Appliance leverages propiertary signals to deliver the highest quality, most relevant • Northern Trust Bank documents, no matter what content sources or formats are searched. • PBS • Reuters New! Cloud Connect Enable your users to search secure and public content in the • University of Florida cloud and see the results along with those from the search appliance’s index. This • Vodafone • World Bank includes private content from Google Apps domain – GMail, Docs and Sites – and • Xerox public content from industry specific websites, with Google Site Search or even • Ziff Davis real-time information from Twitter. New! People Search Search profile information about people in your organization, to instantly connect and collaborate with them. New! Sharepoint 2010 Search all content within Sharepoint 2010. File types Seamlessly search more than 220 file types, including HTML, Microsoft Office, PDF, PostScript, WordPerfect, Lotus, and many others. SharePoint integration GSA enables search directly from the SharePoint UI, enabling fast, accurate search across your organization, no matter where content resides. Lotus Domino compatibility Integrate with Lotus Notes environments using fast, efficient crawling of Lotus Domino servers. Content connectors GSA includes pre-built connectors for Documentum, FileNet, SharePoint and Livelink. Customers also have access to third party connectors for Lotus Notes, Hummingbird, Oracle Content Server (Stellent), among others. In addition, Google’s Enterprise Partner network offers connectors for many other systems. Content Feed API Push non-web accessible content – from portals, content management systems, file shares – into your GSA with a simple XML conversion. OneBox for Enterprise Provide users with real-time access to business data, such as ERP, CRM, or business intelligence systems. Continuous crawler New content is crawled on an ongoing basis, ensuring that new content quickly appears in search results. Proxy server compatibility Include externally hosted company content via crawling of proxy servers. External Meta Data Indexing Index external meta data repositories and their associated documents to allow easy searching across annotated and enhanced content in document and content management systems. Language recognition Restrict search results to any of 27 auto-detected languages. Security and Access Control Our Customers Say... GSA’s access control integrates with enterprise security systems and enforce “ I would recommend the GSA to any existing policies for content systems and applications, ensuring that users find organization. It works tremendously, and has advanced WellStar’s capabilities, only the content they’re meant to see. GSA supports complex and heterogeneous knowledge, and efficiency.” security configurations, letting admins enable users to securely and seamlessly —Robert Zanin, Systems Analyst Manager, search across multiple systems protected by multiple credentials. Wellstar Health System New! Early Binding for Large Scale Deployments Support for Policy ACLs in “Even if our 19,000 employees save just a small the index, enabling early binding for even deployments ranging in the billions of fraction of time searching for information, then documents. Customers have the flexibility to deploy early or late stage binding our increase in productivity pays off the Google options, depending on their security requirements. solution very quickly.” —Haroon Suleman, Global IT Enterprise Universal Login Dynamically generates unique login pages and securely Architect, Mercer passes login information to back-end systems, even if using heterogeneous “ With an average handle time of around 12 authentication protocols. minutes, if we can shave a minute and a half or SAML Identity SPI Provides multiple SAML SPI identities, letting admins customize two minutes off that, that’s 10-15% savings in our business. We believe that the Google Search access control to specific needs. Appliance will bring the benefits to our business Multiple cookie domains Support for multiple cookie domains, enabling single and allow us to save that money.” —Ray Coyle, Global Workplace Services sign-on systems to access content across multiple domains. Manager, HP Enterprise Services SAML batch processing Enables custom security authentication and authorization using SAML, including batch processing for more efficient authorization. Enterprise Single Sign-On Integrate with LDAP, NTLM, Windows Integrated Authentication, as well as forms-based single sign-on, including Oracle Access Manager and CA SiteMinder. Kerberos support Provide native support for Kerberos, enabling a silent authentication experience. X.509 Client Certificates Serve secure results to users using X.509 client certificates. Secure Web Content Enable secure searching of information protected by basic HTTP authentication or NTLM. Content API Search across secure content using Google’s SAML Authorization API to integrate into existing access control systems. Architecture and Scale The GSA delivers unlimited scale in the speed and number of documents crawled and the number of queries it can concurrently process.This architecture is built in to two product models: the GB-7007, supporting installations of up to 10 million documents, and the GB-9009, for installations of 10 million pages or more, with unlimited capacity. New! Active-Active Mirroring Provide high availability by directing search traffic to both the primary search appliance and replicas in a GSA replica group. Load balancing enables automatic failover to distribute search requests among nodes so that all nodes can serve results. This builds on GSA’s existing mirroring architecture, which allows multiple boxes to process index updates in real time and ensure that crawling only occurs once; replicas an be used to handle additional query load or serve as hot backup units. Dynamic scalability Add scale without disrupting existing deployments. GSA Merge Groups Link multiple appliances, allowing intercommunication and the delivery of unified results while supporting data integration across departments or geographies. Distributed crawling Multiple GSAs in a Work group distribute tasks intelligently to speed up indexing. Distribution is dynamically recalibrated as additional GSAs are added to networks. Administration and Customization GSA provides intelligent tuning parameters to let administrators customize search to their specific needs – yet is easy to deploy, maintain, and scale as needs evolve. Real-time diagnostics Promote greater transparency for debugging and troubleshooting with real-time admin diagnostic tools. Administrative API Streamlines or automates common tasks and integrates with existing system management tools. Node and collection biasing Allows administrators to bias the results from selected search appliances, even across geographies. Ranking Framework Easy-to-use framework enables admins to feed server logs or other document-related information into GSA, further improving results. Source biasing Easily identify your organization’s authoritative content sources to enhance the relevance of search results. Date or metadate biasing Promote or demote documents based on age and/or metadata. Advanced reporting View and export daily and hourly result sets, top queries, special feature usage and more. Report on any query, including which queries receive no clicks, as well as click patterns on sponsored links vs. organic or OneBox results. Google Analytics integration for public websites Understand how visitors are using your website to improve search results. Localized Administration Manage your GSA around the globe in 27 different languages. Sitemap auto-generation for Google.com Automatically generate a site map for easy submission to Google Webmaster Tools, allowing your public website’s content to be crawled and discovered by Google.com. SNMP monitoring Monitor system health and appliance crawling via a standard simple network management protocol (SNMP) interface. Web-based admin console Easily configure multiple logins and administrative roles for crawling, serving, and monitoring. Filters Easily restrict searches to specific languages, file types, web sites, and/or meta tags. Front end customization Customize search results layout pages using XSLT stylesheets or the GSA’s layout design wizard. Provide different branding on different areas of your site. URL tracking View analysis of all crawled content to quickly identify usage patterns, problematic servers, errors, and sources of content. RAID support Provides redundancy to minimize impact from disk drive failures, increasing reliability and uptime. Remote diagnostics Simplify maintenance through optional remote diagnostics from Google Support. Google Enterprise Professional Get access to GSA experts for specialized assistance with integration and customization. Innovation from Enterprise Labs About the Google Search Appliance Google Enterprise Labs gives businesses early access to the latest search Google Search Appliance (GSA) is an integrated experiments for evaluation and feedback purposes. hardware and software search solution that brings the ease of Google search to intranets (http://www.google.com/enterprise/labs/index.html) and websites of any size. Leveraging algorithms Experimental features include: specifically designed for enterprise content, Google Search Appliance provides users with New! OpenSearch with GSA - Integrate to the OpenSearch protocol, enabling fast, highly relevant results. Organizations can access to the search box directly from a browser or a Windows 7 client. use GSA to make data on servers, content management systems, databases, and business File System Connector Connectivity to file shares has is now significantly more applications instantly and securely available from extensible with our open source connector, which administrators can customize to a single familiar search box. More than 35,000 companies worldwide use Google Enterprise search any file share, including NFS, DFS, CIFS/SMB, and more. search solutions. Database Connector Connectivity to databases is now significantly more For more information, visit extensible with our open source connector, which administrators can customize to www.google.com/gsa search any database. GSA Connector for Salesforce Search data within Salesforce.com, the popular For pricing details, contact us at cloud-based CRM system, directly from GSA. appliance1@google.com Side-by-Side Compare search results from GSA alongside results from any other search engine or alternate appliance configurations. Cross-language enterprise search Leverage Google translation engine to provide real-time translation of the queries or search results across 51 languages globally. Related Web results Allow users to see public search results from a Google Site Search right next to GSA search results. Google Sites integration Search your domain’s public Google Sites with your GSA. Search-as-you-type Dynamically presents suggestions and auto-completes queries as the user input information into the query box. Search Quality Feedback Toolkit Improve search quality and user satisfaction with an easy way to give feedback. The Search Quality Feedback Toolkit provides a set of automated feedback tools that you can easily add to your GSA. © 2010 Google Inc. All rights reserved. Google and the Google logo are trademarks of Google Inc. All other company and product names may be trademarks of the respective companies with which they are associated. DS108-1010