Voice and Fax to your Inbox 4 - 48 Ports Voice Mail & Auto Attendant, • Affordable DV2000 1– 8 Ports Fax, and Unified Messaging • 1,000 hours Automated Attendant As with all DuVoice DV2000 is the one voice mail, auto at- Message Storage products, DV2000 provides flexible automated attendant tendant, IVR system to address the applications. Using the convenient GUI, an administrator needs of organizations with a dozen can create or change call routing and applications at the • PC with Microsoft users or with thousands. Options like click of a mouse. Windows XP Pro rack mounting, duel SCSI hard disk Voice Mail DV2000 is designed to assure that sub- included drives, IVR and fax server applications scribers get their messages. In addition to standard mes- mean that DV2000 can be tailored to sage waiting lights, pagers and cellular notification and • 10,000 Mailboxes delivery, DV2000 can be programmed to send an E-mail meet your exact needs. notification (typically to a cell-phone E-mail account) show- ing the source and urgency of each message in the mailbox. Unified Messaging— Riding the .wav • Unified Messaging With VeMail, the message itself is sent as a com- DV2000 can automatically send voice and fax messages to - on any network pressed .wav file to the subscribers inbox. E-Mail. We call this feature VeMail. - with any E-mail Whether a subscriber is an experienced user or new to Voice Mail DV2000 makes a copy of each of your voice service voice mail, DV2000 mailbox features can be tailored to mail messages and delivers them directly to your E-mail - No client soft- meet his or her needs. A new user tutorial guides new inbox as a .wav file attachment. Play your voice messages users through the process of setting up the mailbox. ware required on any PC or laptop with a sound card—no client software is required. Why VeMail? • Works with or When you’re done with E-mail is now the number one communications tool in without E-mail the message, just reply business. Receiving voice mail, fax and E-mail in the same to the VeMail message place has a number of advantages. and DV4 will automati- • Dozens of PBX cally remove it from Save messages like any other document. Imagine integrations your voice mailbox! the difficulty of saving (and being able to retrieve) hun- dreds of voice mail messages the old fashioned way. Now Fax Mail VeMail also you can now save your VeMail and / or attachments in • IVR applications works for FAX. Just as folders the same way you do the rest of your electronic DV2000 sends copies of available documents. Now voice messages and faxes are as durable voice mail messages as and available as any electronic document. .wav files, DV2000 also • Inbound Fax sends faxes as .tif file Forward messages to anyone. Voice mail and fax attachments. All incom- included messages can now be shared with anyone who has a multi- ing faxes can be directed media PC. No client software is required to receive these to a central E-mail in box to messages, only the ability to play a .wav and to see a tif file. • Outbound Fax be distributed to their recipients, or in a DID environ- ment, faxes to subscribers with personal fax telephone Reduce voice mail port traffic and long distance Server applica- numbers can be sent automatically to the recipient’s E-mail expense. Instead of calling into the office throughout the tions available inbox. day, people working within and outside of your office get their messages delivered to them vie E-mail—without Network Requirements using your phone lines, long distance or voice mail ports. • Desktop or Rack DV2000 is just another Windows workstation that sends mount PC and receives SMTP E-mail messages on your network. As Sensitive faxes - DV2000 fax messages are on your PC, such it will work in nearly any network and with any E-mail not sitting on the fax machine in plain view of anyone who service. It will also work with no network at all if attached walks by. • Second IDE drive to your dedicated Internet Service. Available Message Redundancy - Messages are stored on the Network Interface DV2000 includes a 10/100 network voice mail system as well as in your E-mail server. interface, so it will integrate with any network - or straight • Mirrored SCSI to your Internet Service Provider (ISP) if you have no Junk Faxes - How much expensive paper and toner go Drives Available network. into your trash bin each year from junk faxes? Now you print only those faxes you need to have on paper. E-mail Integration Since these E-mail messages are sent • One year warranty as SMTP messages, DV2000 will fit in nearly any E-mail Choice of Hardware server environment -Microsoft Exchange, Lotus Notes, or DV2000 comes in a desktop style PC which fits on a shelf even straight to a POP3 ISP. DV2000 appears to your in many computer racks. As an option, you can specify a network or ISP as just another workstation sending and www.duvoice.com 19” rack-mount style PC. receiving e-mail messages. Redundancy DuVoice Corporation Installation couldn’t be easier Simply enter the name 608 State Street, #100 In either the desktop or rack mount cases, you can specify of the E-mail server or service address, give the DV2000 a Kirkland, WA 98033 a second IDE drive which can be backed-up on a schedule. return E-mail address and test. In the rack mount style case you can specify a pair of fully mirrored, hot swappable RAID controlled SCSI drives. Voice and Fax to your Inbox Voice Mail Features Unified Messaging Features • 1000 hours voice storage Voice Fax • Scheduled notification to multiple pager • Incoming messages are stored in the • Incoming faxes can be received in a or telephone numbers on urgent or all subscriber’s voice mailbox and E-mail public E-mail folder where users can messages inbox. retrieve them or they can be distributed • Multiple personal greetings by schedule • Automatically sends a copy of each to the users. • Archived message folders (10) voice message to one or more E-mail • In a Direct Inward Dial (DID) environ- • Undelete messages (for 24 hours after addresses. ment, each subscriber with personal fax initial deletion) • “Reply” to a VeMail automatically DID number can have fax messages • Pause, rewind, fast forward, adjustable removes the message from the voice automatically forwarded to their voice speed and volume during playback mailbox. mail box and / or to their E-mail in box. • Forward / Reply to messages with • No special client software is required to • Faxes received in a voice mailbox can comment play VeMail messages. be redirected to a traditional fax machine • Forward messages to distribution groups • Minimal bandwidth use— compressed- for print-out. • Append to messages WAV files are only 1k per second of • Faxes delivered to E-Mail can be viewed • Time, date, and message source stamp recording. An average sized messages directly on the PC as a .tif file. • Auto copy messages to other mailboxes is only 30 K. • Interview / Q&A mailbox • FIFO or LIFO stored message “Reply” to delete The message from Your mailbox Auto Attendant Features • Single digit dialing system menus • Powerful unlimited menu trees Click the attachment • Audiotext (informational) mailboxes To hear the message • Day and Night greeting by schedule (or night button on Avaya Partner and Magix) • System holiday greeting by schedule See the • Routing by date and time Message history • First and last name directory • Powerful multiple tenant and partitioning • Interruptible voice prompts Integrations: Interactive Voice Response • Caller queuing • Call screening Avaya • Call blocking • Automated Reminder Out Calling • Partner ACS, Partner Plus, Partner II • ,Magix, Legend rel. 2 and above • Test Results • System 25 • Zip Code Dealer Locator Administration Features • System 75 / System 85 • Homework Hotline • ProLogix, Definity / MultiVantage /S8500 • Custom Applications—Call us to design • Administration via LAN or Modem • IPOffice one for your application. • Back-up over Network Mitel • COS programming format • SX 200D / EL / ML (ONS or DNIC) • Database import features for automatic • SX 100 / 200 Analog (COV) mailbox creation • SX 50, MS 55 (COV) What DuVoice parts to order: NEC Hardware • NEC 2400, 2400 SIM, 2400 IMG, • DV2004 4—48 ports voice, 1 port fax 2400 MMG, and 2400 UMG. DV2048….Unified messaging system • Intel Dialogic PCI • 1400, Pro I, Pro II, Elite Electra Mark II • UMFAX2...Upgrade to 2 Fax ports based voice boards Nortel • UMFAX4...Upgrade to 4 Fax ports • 128 Meg RAM • Norstar (DMI) • DVRACK..19” Rack Mount Case • MS XP Professional • Meridian Opt 11 (PBX Link) • DVHDD…. Second IDE Hard Drive Operating System Desktop • SCSI-KIT...2 x Mirrored SCSI HDD Panasonic • Desktop or Rack Mount Case 6” tall • PBX Link...Added Integration module for 16.25” deep • KXTD 1232 • 20 GB IDE HDD or 17” wide Nortel Meridian Opt 11 and • DBS 2 x 20 GIG SCSI Drives Avaya System 75/85 Samsung • 52x CD-ROM drive • MON….….Color monitor • DCS, Prostar • Floppy Disk Drive • IVR….…...Miscellaneous IVR applications • Integrated 10/100 Toshiba • Extended warranty beyond first year* • DK280 Ethernet connection • DK424 • keyboard & mouse *DuVoice technical support and IP switches Monitor NOT extended service agreement mean that • Avaya IPOffice included Rack Mount your investment will last for many 7” tall 19” wide ...and many other systems – please call years to come. 19.75” deep © 2005 DuVoice Corporation all rights reserved 9/2003 Printed in U.S.A.