Datasheet Telecom MSI/80PCI-GBL and MSI/160PCI-GBL Modular Station Interface Boards MSI/80PCI-GBL and MSI/160PCI-GBL Station lnterface Boards The MSI/80PCI-GBL and MSI/160PCI-GBL Station Interface Boards incorporate a variety of analog devices, such as local 2500-type touchtone telephones, modems, and fax machines, into computer telephony (CT) systems that are based on the open, industry-standard SCbus architecture. With these boards, applications can be extended to incorporate live agent stations or third-party add-on technology. Up to 16 analog station devices, such as local telephones, telesales agent headsets, modems, fax machines, or audio equipment can be con- nected to the SCbus and CT Bus in SCbus mode. A conferencing feature enables applications to establish conferences between any of the time slots on the SCbus and the station devices connected to the board. Features Benefits Connect up to 16 analog telephone devices Create affordable, low-end to mid-size, directly to computer telephony (CT) systems PC-based telemarketing systems and call centers Expandable, modular design Lets you deploy just the right number of ports today and efficiently add more tomorrow — with configurations of up to 16 boards per system SCSA SCbus and CT Bus connectivity Enables customized, integrated applications using a wide range of complementary technologies, like speech recognition, facsimile, and text-to- speech Power ringing with automatic ring trip No additional external circuitry required Call conferencing support Allows up to 32 conferees in flexible configurations of two to eight parties per conference C language application program interfaces Shortens your development cycle, so you (APIs) for Linux*, Windows NT*, Windows* 2000, can get your applications to market faster and Windows XP* Downloadable front-end impedance and gain Allows MSI boards to connect to commercially available phones worldwide The MSI/PCI80-GBL baseboard contains a digital signal the time slots on the CT Bus/SCbus and the station devices processor (DSP) and an 8-station interface daughterboard. connected to the MSI/PCI-GBL station modules. Call An additional daughterboard (containing eight station conferencing connects two to eight parties for up to 32 parties of total conferencing. interface circuits) can be added to the MSI/PCI80-GBL for a total of 16 stations. Preconfigured 16-port MSI/PCI160-GBL These features are provided. models can also be ordered. • Two- to eight-party conferencing Both MSI/PCI-GBL boards have a 32-bit bus that fits in a single PCI expansion slot. Each MSI/PCI-GBL station • Up to 32 conferencing resources, total interface board connects an application-selectable time slot • Conferences of any combination of agents and network on the SCbus to an analog station device. The 37-pin D-Sub channels female connector on the enables easy connection to the available breakout box. For standard RJ-11 jack connections, • Hidden training for smooth entry of new conferees, without an optional SA/240 station adapter and a 37-pin cable are disruptive training noise available. • Supervisory monitoring of agents, without disrupting the An MSI External Power Module provides loop current (battery) conversation and ring voltage to local telephones through the MSI/PCI-GBL • Coaching feature that allows supervisors to speak to agents boards. The system can handle all stations going on- or without the customer listening to the supervisor; customer off-hook simultaneously. can hear the agent at all times (no switching) Both boards are capable of providing a power ring that • Programmable channel gain to optimize volume levels for generates the AC voltage needed to ring standard 2500-type station devices telephones. This power ring capability is contained completely onboard within the slot. No additional external circuitry is • Programmable cadence allows you to select and set ring required. The boards default to a 33-percent duty cycle ring cadence options cadence and can ring 16 phones simultaneously. Full digital conferencing capabilities allow a call center Balanced lines ensure low noise and allow stations to be supervisor to participate in a transaction or to monitor a installed up to 1 mile (1.61 km) from the host PC. Built-in transaction in listen-only mode. The MSI/PCI-GBL boards’ electrostatic discharge (ESD) protection lets agents insert and hidden training algorithms permit conferees to smoothly enter remove headset jacks, without damaging circuits on the and exit a conference without hearing bothersome noises. By MSI/PCI-GBL boards. using the CT Bus/SCbus’ broadcast capability, a virtually unlimited number of parties can monitor a conference. And by Application-programmable channel gain controls the volume using tone generation capabilities, an application can send for each channel and matches line impedance from country- alert tones to agents when an incoming call requires action. specific telephone sets and devices. Station status event detection collects call traffic statistics and enables cost- Both boards are fully compatible with all Intel and third-party effective management of call setup/call termination. These products that use North-American µ-law or European A-law boards can be used to establish conferences between any of pulse code modulation (PCM) coding schemes. Applications • Inbound and outbound telemarketing • Customer service, help desks • Dictation/transcription • Operator services, such as billing automation, directory assistance, and intercept treatments • Automatic call distribution (ACD) • Teleconferencing/conferencing bridge • Audiotex • Local information services 2 Figure 1. Sample Call Center System CTbus MSI/160PCI-GBL T-1 Trunks D/240JCT-T1 TTS to PSTN or PBX FAX Agent ASR Stations D/80-PCI PC MSI/PCI-GBL station interface boards can be independently ConŢgurations assigned to any CT Bus/SCbus time slot, enabling station- Use MSI/80PCI-GBL and MSI/160PCI-GBL Station Interface connected agents or devices to serve as shared resources. Boards to expand the capabilities of switching and station Multiple boards can be installed in a single system, each interface applications and to design economical cost-effective sharing the same PC interrupt. The boards’ hardware permits CT applications of any size. They install in PCI computers up to 16 MSI/PCI-GBL boards in a single system. (System ® (Pentium processor-based PC platforms). size limitations depend on the application and host processing power.) See Figure 1 for a sample configuration. In a typical telemarketing application, a voice board or other resource board dials outbound numbers. When the system Note: The MSI/PCI-GBL station interface boards must not be detects a called party going off-hook, the call is passed to a connected directly to the public telephone network. Use them local operator through an available channel. For inbound only with local headsets and telephones. applications, calls that are not handled by voice automation can be passed directly to a live agent. The agent can be Software Support alerted to the incoming call by a power ring or zip tone. The MSI/80PCI-GBL and MSI/160PCI-GBL Station Interface You can use these station interface boards as a conference ® ® Boards are supported by the Intel Dialogic System Software resource, independent of the onboard station interfaces. For and Software Development Kit (SDK) for Linux, Windows NT, example, adding one to your CT system can provide Windows 2000, and Windows XP that contains a set of tools conferencing to PBXs lacking that capability. Two for developing complex multichannel applications. MSI/PCI160-GBL boards can be used to service all 30 channels of an E-1 network. 3 Figure 2. Block Diagram for MSI/PCI-GBL boards CT Bus PCM SC2003 T-R Dual PCM Ringing DSLAC SLIC DB-37-pin female (4) (8) connector to stations Daughterboard #1 Cross PCM SC2003 Point Daughterboard #2 Switch Baseboard Circuits PCM Motorola Control HDLC 56002 Logic External DSP Power Module Connector Rotary Switch Board 80C186 Shared Code/Data Locator Control RAM RAM Technology Processor PCI Bus digital audio signals, and outbound audio from digital to Functional Description analog signals. The digital-to-analog gain of the CODEC is The signals from each station device (phone, headsets, etc.) controlled separately for each station through the application. enter the line circuitry on the MSI/80PCI-GBL and The DSLAC transmits and receives digital audio signals to MSI/160PCI-GBL Station Interface Boards through an ESD and from the crosspoint switch conferencing circuit. filter, and are applied to a line interface on an MSI/PCI-GBL The crosspoint switch receives digitized audio signals from local daughterboard (see Figure 2). This filter protects the the DSLAC, and channel switching/connection signaling from board against conditions such as electromagnetic interfer- the onboard control microprocessor for each channel. The ence (EMI) and voltage transients on the station device lines crosspoint switch acts as the traffic coordinator to route PCM — including electrostatic discharge and transients generated audio data from the local station interfaces to a DSP and the by plugging in or removing operator headsets. CT Bus/SCbus. Each MSI daughterboard contains eight line interfaces and The crosspoint switch routes PCM data to and from the CT dual subscriber line audio processing circuits (DSLACs) for Coder/Decoder (CODEC) functions. Each line interface Bus/SCbus, any baseboard or daughterboard line interface, or DSP. The conference bridge feature of each MSI/PCI-GBL provides battery feed and ring to one station device. The line interface performs the 2- to 4-wire conversion that separates board enables a user or an application to establish confer- ences (connect two or more parties) between any of the time the inbound signal into an audio signal sent to the DSLAC. An on-hook/off-hook signal that is transmitted by the onboard slots present on the CT Bus/SCbus or station interfaces. control microprocessor via the input/output buffer is sent by The control microprocessor interprets and executes the host PC AT bus to the application program. commands from the host PC and controls all operations of The CODECs convert inbound audio from analog to eight-bit the MSI/PCI-GBL boards via a local control bus. 4 Communications between this microprocessor and the host The Board Locator Technology circuit operates in conjunction PC are through the shared RAM interface to the PCI bus. All with a rotary switch to determine and set nonconflicting board operations are interrupt-driven to meet the demands of IDs. This feature eliminates the need to set confusing jumpers real-time systems. All MSI/PCI-GBL boards installed in the PC or DIP switches. More than one board can be set to ID 0. share the same interrupt line. When the system is initialized, firmware to control all board operations is downloaded from the host PC to the onboard RAM. This downloadable firmware gives the board all of its intelligence and enables easy feature enhancement. 5 Technical SpeciŢcations Number of ports 8 or 16 Max. boards/system 16 Resource sharing bus SCbus (on CT Bus) Control microprocessor Intel 80C186 @ 16 MHz Digital signal processor Motorola* DSP56002 @ 57 MHz, with 32 K word private, 0 wait state SRAM Host Interface Bus compatibility PCI compatible. Complies with PCISIG Bus Specification, Rev. 2.1. Bus speed 33 MHz max. Bus mode 32- to 16-bit conversion in target mode Shared memory 8 KB page Base addresses • 8000h to E800h, on 32 K boundaries • All MSI/PCI-GBL boards share the same base address • Shared memory is page-mapped in/out dynamically as needed Conferencing Group sizes 2 to 8 ports Maximum ports 32 Modes Duplex, monitor, coach, pupil Notification tones Tones automatically generated when caller is added or deleted, periodically for tariff notification, or under application control Programmable Tone Parameters Frequency 300 Hz to 3400 Hz, 31.25 Hz increments Level –10 dBm0 to –40 dBm0, 3 dB increments Duration 10 ms to 4 sec, 10 ms increments Interval between 2 sec to 17 minutes (Tariff Tone only) Station Interface Connectors DB-37 female for connecting to SA/240 station adapter Signaling type Loop start originate Telephone set connection Two-wire loop start, balanced Loop current 20 mA +3 mA Default D-to-A signal level gain –3 dB adjustable; ±6 dB in 1 dB steps (telephone line, approx.) Default A-to-D signal level gain –3 dB Impedance 600 ohms ±7% 2-wire return loss 25.0 dB Receive signal/noise ratio 36 dB +3 dB (–10 dBm, 1004 Hz) Noise-to-ground 32 dBrnc +3 dB Idle channel noise 15 dBrnc +3 dB Channel-to-channel crosstalk –70 dB max. (0 dBm, 1004 Hz) Open loop voltage –20 VDC +1.5 VDC (with –24 V) Closed loop current –20 mA ±3 mA CT/SCSA clock rate 2048, 4096, and 8192 MHz PCM algorithm A-law or µ-law, software selectable Ring voltage 54 Vrms @ 20 Hz (balanced) Ringer Equivalency Number (REN) 2 REN max. per station Telephone ring frequency 20 Hz (default), 25 Hz, 50 Hz Loop length 1 mile (1.16 km), typical (24 gauge) WARNING: This Intel analog station interface product is designed to support analog station equipment only within the walls of a single standalone building or structure (i.e., on-premise). It is not designed to sustain electrical overstress from external sources and factors such as severe weather conditions. Electrical overstress can be introduced on cables extending out- side of the walls of a single standalone building or structure (i.e., off-premise) such as in a campus environment or other multibuilding facility. Severe electrical overstress caused by misuse of this interface product with cables extending outside of the walls of a single stand- alone building or structure could cause property damage and/or personal injury and/or death. Such misuse voids the warranty for this interface product. 6 Technical SpeciŢcations (cont.) Power Requirements +5 VDC 2.5 A max. External power –24 VDC 1 A –70 VDC 300 mA Operating temperature 0° C to 50° C Storage temperature –20° C to 70° C Humidity 8% to 80% noncondensing Form factor PCI Length 12.5 in. (31.75 cm) Width 0.79 in. (2 cm) Height 4.1 in. (10.41 cm) Approvals Safety and EMC Certifications Canada ICES-003 Class A CSA 950 ULc File E96804 Europe EN60950 EN55022 EN55024 Japan VCCI Class A US FCC Part 15 Class A UL 1950 UL File E96804 International IEC 950 CISPR 22 CISPR 24 Telecom Approvals United States EBZUSA-43111-CE-T Canada IC:885 11531 X Warranty ® Warranty See the Intel Telecom Products Warranty information at http://www.intel.com/network/csp/products/3144web.htm ® For specific country approval designation, see the Intel Telecom Products Global Product Approvals listing at http://resource.intel.com/globalapproval/globalapproval.asp or contact your Authorized Distributor. 7 MSI External Power Module The MSI External Power Module generates –24 V and –70 V to power the MSI daughterboard station interface loop. One power module is required per MSI baseboard when station modules are used. The power module connects to a prewired power cable attached to each MSI/PCI-GBL board. Input voltage 90 VAC to 265 VAC, 47 Hz to 63 Hz Output voltage –24 VDC, 1.0 A –70 VDC, 300 mA Output ripple <100 mV (peak-to-peak main) Percent regulation ±2.5% for –24 V ±7.5% for –70 V Operating temperature 0° C to +50° C Height 2.17 in. (5.51 cm) Width 3.75 in. (9.53 cm) Depth 6.5 in. (16.51 cm) Safety Certifications UL: 1950 3rd edition File No: E148586 TUV: EN60950 File No: B970624072005 CE: CUL (CSA 950) File No: E160908 DENAN: PS-E MEL 080801-NC 4339 Warranty ® Warranty See the Intel Telecom Products Warranty information at http://www.intel.com/network/csp/products/3144web.htm ® For specific country approval designation, see the Intel Telecom Products Global Product Approvals listing at http://resource.intel.com/globalapproval/globalapproval.asp or contact your Authorized Distributor. 8 A/240 Station Adapter Kit PCI Version for MSI/PCI-GBL Boards The SA/240 Station Adapter Kit PCI version includes a cable assembly and an RJ-11 breakout box. The cable has a female RJ-21X connector, and a male 37-pin D-Sub. The breakout box converts the RJ-21X connectors into 24 standard RJ-11 connectors for easy connection to standard telephone sets. The same SA/240 breakout box is used for both ISA and PCI products. The SA/240 can be wall-mounted. Telephone set connection RJ-11 standard connectors Number of RJ-11 connectors 24 Front panel connector RJ-21X jack Length 6.0 in. (15.4 cm) Width 3.8 in. (9.7 cm) Height 1.25 in. (3.2 cm) excluding RJ-21X connector 1.50 in. (3.8 cm) including RJ-21X connector Weight 24 oz. Operating temperature 0° C to +50° C Storage temperature –20° C to +70° C Humidity 8% to 80% noncondensing PCI Cable Length Approx. 4.0 ft (1.2 m), shielded Connectors 37-pin male D-Sub to MSI/PCI-GBL board RJ-21X, 50-pin female standard USOC to breakout box Additional Components • MSI Power Module (99-2550-00x) or user-supplied –24 VDC/–70 VDC power supply (one per MSI/PCI-GBL board) • SA/240 Station Adapter Kit for MSI/SC (PCI version) (95-0005-00x) • Use the following numbers to order PCI kit components separately — DB-37-pin male to RJ-21X 50-pin female cable (86-0157-00x) — RJ-21X to RJ-11 Breakout Box (71-0004-00x) 9 To learn more, visit us at http://www.intel.com. 1515 Route Ten Parsippany, NJ 07054 Phone: 1-973-993-3000 ® INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. Intel products are not intended for use in medical, life saving, life sustaining, critical control or safety systems, or in nuclear facility applications. Intel may make changes to speciŢcations, product descriptions, and plans at any time, without notice. Intel, Intel Dialogic, Pentium, and the Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. *Other names and brands may be claimed as the property of others. Printed in the USA Copyright © 2005 Intel Corporation All rights reserved. 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